Customer Solutions Specialist

United Management is seeking a Customer Solutions Specialist to join our Winnipeg team.

In this position, you’ll develop a strong understanding of telecommunications products and services and use that knowledge to help customers navigate their options. The role combines product knowledge, customer support, problem-solving, and communication in a professional, face-to-face environment.

As an authorised representative of Rogers Communications, you will be trained on the products and services you represent and will become a knowledgeable resource for customers looking for information about their telecommunications options.

The Role

As a Customer Solutions Specialist, your focus will be on helping customers understand what is available and determining which options are appropriate for their situation.

Your responsibilities will include:

• Learning the details of current telecommunications products, services, plans, and promotions
• Helping customers understand the features and differences between available options
• Reviewing customer questions and identifying the information or support they require
• Providing clear explanations of telecommunications services without unnecessary technical language
• Helping customers evaluate available solutions based on their individual circumstances
• Supporting customers with service selections, enrolment, and account-related processes
• Ensuring customer information and required documentation are completed accurately
• Addressing questions professionally and escalating issues when additional support is required
• Keeping up to date with changes to products, services, promotions, and procedures
• Maintaining accurate records and following established processes
• Sharing customer feedback and recurring questions with the team
• Participating in training sessions, coaching, and team meetings

What Will Help You Succeed

We’re looking for someone who enjoys learning and becoming knowledgeable about the products they work with.

You should be someone who:

• Can learn and retain detailed product information
• Enjoys solving problems and finding practical answers
• Communicates clearly and professionally
• Can explain information in a way that is easy to understand
• Pays attention to details when working with customer information
• Is comfortable working directly with people
• Can stay organised while managing multiple customer needs
• Takes responsibility for completing tasks accurately
• Is open to feedback and ongoing learning
• Works well independently and within a team

Previous experience in telecommunications, customer service, retail, administration, hospitality, or another customer-facing environment is an asset, but training is provided.

Training & Support

You’ll receive training designed to help you build confidence in both the products and the customer-facing aspects of the position.

Training includes:

• Telecommunications products and services
• Product features and available options
• Customer needs and solution matching
• Customer communication
• Account and enrolment procedures
• Company policies and procedures
• Ongoing coaching and development

What We Offer

• Full-time schedule
• In-person work environment
• Paid training
• Ongoing coaching and professional development
• Training on Rogers telecommunications products and services
• Opportunity to develop product knowledge and customer-service skills
• Supportive team environment

About United Management

United Management works with established brands to connect with customers through professional, in-person customer engagement.

United Management is an authorised representative of Rogers Communications. This position is with United Management and is not an employment position with Rogers Communications.

Pay: $750.00-$1,000.00 per week

Work Location: In person