Customer Solutions Specialist

Job Summary:

The role is responsible for managing client relationships and handling after-sales concerns, account monitoring, and payment coordination. The position ensures excellent customer service, timely resolution of client issues, and efficient account management to support overall customer satisfaction and business objectives.

Key Responsibilities

• Manage and resolve after-sales concerns, inquiries, and requests from clients/homeowners, including payment-related concerns, follow-ups, and service requests.
• Build and maintain strong professional relationships with clients to ensure a positive customer experience and high level of customer satisfaction.
• Provide regular updates to Account Managers regarding the progress of clients' payment transactions and account status.
• Monitor account renewals and manage both new and existing client accounts.
• Review financial reports and closely monitor accounts to ensure timely payment collection and issuance by coordinating with the Accounts Receivable Department.
• Address client concerns promptly and effectively, providing appropriate assistance and solutions while ensuring compliance with company policies and procedures.
• Maintain accurate records of client interactions, transactions, and account activities.

Qualifications

• Bachelor's Degree in any business-related or relevant field
• Willing to work on-site in a client-facing environment
• Excellent communication, interpersonal, and customer service skills
• Confident, proactive, and assertive in dealing with clients
• At least 1-3 years of experience in Customer Service, Front Office, BPO, or a related role