Customer Solutions Specialist

Who We Are

McMaster-Carr is a trusted e-commerce company that keeps industry in motion. Every day, hundreds of thousands of customers turn to our website, app, or catalog to find the parts they need and get them fast so they can solve problems, avoid downtime, and keep critical operations running smoothly.

We serve industries that touch nearly every part of daily life: aerospace, agriculture, entertainment, marine, medical, automotive, food and beverage, and more. Our work may happen behind the scenes, but its impact is everywhere.

Our customers not only rely on us to maintain what matters, they also look to us to help them imagine what’s next. Through tools like 3D CAD models, intuitive search, and a constantly evolving product offering, we help people discover new solutions, iterate on ideas, and improve the way they work.

What You'll Do

You will learn about many parts of McMaster-Carr’s operations and adapt quickly to new tasks and environments. We look for people who want to build a career, not just fill a job. Over time, success in one area could lead to opportunities in another.

Make an impact and grow your professional skillset through experiences like:

• Guiding our customers quickly and effectively through our extensive product offering. You will help customers choose products or answer questions, ensuring they can get their jobs done.
• Solving urgent delivery and order needs. This can include working with our warehouse and carriers to find the best solution to get customers what they need, when they need it.
• Growing our diverse customer base by leveraging internal and external resources. Your work will connect people to the products they need.
• Building long-lasting relationships by anticipating needs and responding to each customer's unique preferences.

Who You Are

We are looking for broadly skilled, resourceful, and talented people to join our team. Whether you’re an archaeologist, engineer, business student, or thespian, people from a range of backgrounds are successful at McMaster-Carr. We’re interested in your ability to think and find solutions for our customers.

Strong candidates will produce high-quality work efficiently, while thinking creatively and critically to meet new challenges. You will be challenged, and your success will be rewarded.

A bachelor's degree is required for this role.

Cash Compensation

Base salary $85,000 - $97,700

Total cash compensation ranges from $106,000 - $132,000, which includes annual cash profit sharing based on company profitability.

Benefits

We offer comprehensive benefits to support employees and their dependents, such as:

• 100% tuition reimbursement
• Medical, dental, pharmacy, and vision plans with no monthly premiums
• Industry-leading company-funded retirement accounts
• Employee resource groups
• Inclusive, all-gender benefits
• First-time home buyer assistance
• Paid parental leave for all new parents
• Adoption and surrogacy assistance
• Paid time off for vacation and personal time

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer and dedicated to providing employees a workplace with reasonable accommodations and free of discrimination, harassment, and retaliation. At McMaster-Carr, we do not make employment decisions based on age, ethnicity, citizenship status, military status, gender identity and expression, race, religion, disability status, marital status, sexual orientation, protected veteran status, or any other legally protected group.

This position is not eligible for work authorization sponsorship by McMaster-Carr.

Pay: $106,000.00 - $132,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Work Location: Hybrid remote in Robbinsville, NJ 08691