Customer Solutions Specialist, Ocean Import

Join our team!! Locher Evers International (“LEI”), An EFL Group Company, industry leading and highly regarded freight forwarder, is growing rapidly! LEI has an immediate opening at our Dorval Office in Quebec for a full time Customer Solutions Specialist, Ocean Import.

LEI offers a competitive compensation package that includes company paid extended health, dental and vision benefits, and a great work environment. We care for our employees as much as we care for our customers, and this is evident in our continuous growth and success.

We are seeking a new team member that enjoys a fast-paced environment and is reliable, pro-active, that also has excellent analytical and organizational skills.

Duties of the position:

• Handling LCL/FCL/Consolidation Ocean import shipments A-Z, including but not limited to: receiving and processing booking orders and general inquiries from customers, completing trucking arrangements, documentation, billing, tracing, general customer service.
• Maintaining and updating customer records within CargoWise.
• Handling customer inquiries and providing timely, accurate information regarding international freight shipments.
• Coordinating with internal departments (accounting, operations, customs, and pricing) to ensure the smooth movement of freight.
• Providing exceptional client service, and maintaining strong relationships with customers, as well as vendors, business partners and service providers.
• Arranging and planning shipment delivery with transportation companies, track and trace shipments to final destinations.
• Handling communications with clients and other business partners in a timely and professional manner.
• Resolving any operational issues and customer complaints as they arise and implement measures to prevent their frequency and recurrence.
• Auditing carrier’s invoice and reconciling payments/remittances. Responsible for billing of shipments and storage/demurrage for approved accounts.
• Make continuous improvements on internal systems and procedures to leverage the service quality and process efficiency.
• Other duties as assigned.

Skills required:

• Experience working in freight forwarding and/or ocean carrier sector preferred
• Experience in Cargowise is preferred, but not a requirement
• Ability to work under pressure
• A high level of mental alertness and sense of urgency is required
• Must be able to work effectively in a fast-paced team environment
• Strong problem-solving skills, with the ability to resolve issues in a timely manner
• Excellent attention to detail and time management skills
• Effective communication and problem-solving skills are required on a daily basis
• Fluent in written and spoken English, good level of French is required
• Proficiency in Microsoft Office (Excel, Word, and Outlook)
• Ability to build relationships in person, via phone and by e-mail
• Excellent verbal and written communication skills
• Resourceful and able to multi-task and respond to a dynamic work environment

If you match the requirements for this excellent career opportunity, and you’re interested in joining an amazing firm, this could be the job for you!

While we thank all those who apply for their time, only those who are short-listed will be contacted due to the high volume of resumes received.

Thank you for considering Locher Evers International in your job search.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Experience:

• Freight Forwarding: 1 year (required)

Work Location: In person