Customer Specialist

About FEBO

FEBO is a growing Indian brand specializing in premium bathroom and architectural products, combining thoughtful design, reliable quality, and practical functionality.Manufactured in Rajkot, Gujarat, FEBO works with architects, interior designers, retailers, wholesalers, and project partners across India. Our product range is designed to bring together modern aesthetics, dependable performance, and value for residential and commercial spaces.As we continue to grow, we are looking for passionate and customer-focused professionals to join our team and contribute to FEBO's growth.

About the Role

We are looking for a Customer Representative who will be responsible for handling customer enquiries, understanding customer requirements, coordinating with internal teams, and ensuring a smooth customer experience.The ideal candidate should have excellent communication skills, a proactive approach, and the ability to build positive relationships with customers.

• Key ResponsibilitiesHandle customer enquiries through Phone, WhatsApp, e-mail, and other communication channels.
• Understand customer requirements and provide appropriate product information.
• Share product catalogues, specifications, pricing, quotations, and other relevant information with customers.
• Follow up on enquiries, quotations, and potential orders.
• Assist customers with product availability, specifications, delivery timelines, and order-related queries.
• Maintain a professional representation of the FEBO brand in all customer interactions.

Requirements

0–1 years of experience in customer service, customer relationship management, telecalling, marketing, sales coordination, or a similar role.

• Freshers with a willingness to learn are welcome to apply.
• Good verbal and written communication skills.
• Comfortable communicating with customers over phone, WhatsApp, and email.
• Basic knowledge of MS Office / Google Workspace.
• Good to have: Knowledge of bathroom products, sanitaryware, building materials, hardware, interiors, or related industries will be an added advantage.

Preferred Skills

Customer Service | Customer Relationship Management | Communication | Follow-up | Inside Sales | Sales Coordination | WhatsApp Business | MS Office/Google Workspace | ERP | Order Management

What We Offer

• Opportunity to work with a growing Indian brand.
• Exposure to customers, products, and business operations.
• Opportunity to travel across India and gain exposure to different markets and customers.
• Learning and professional growth opportunities.
• Supportive and collaborative working environment.