Customer Success Adoption Analyst

Customer Success Adoption Analyst

Remobi | Hybrid in Milan, Italy | Full-time | B2B Freelance/Contract

We are Remobi - we help businesses scale and innovate through high-performing, remote nearshore tech teams.

Role Description

We’re hiring a Customer Success Adoption Analyst to join the Grid Software organisation of a global technology leader, helping customers adopt and maximise the value of innovative SaaS solutions for power distribution and grid management.

This role makes sure digital solutions are not just implemented but fully embedded into customers’ everyday operations.

What You’ll Do

• Analyse “as-is” business processes and design optimised “to-be” workflows
• Develop and execute change management strategies that drive adoption and reduce resistance
• Lead stakeholder assessments and tailored customer communication plans
• Coordinate role-based training, workshops, webinars and enablement materials
• Provide Hypercare support post-deployment as a trusted advisor to users
• Define and track adoption KPIs and business outcome metrics to demonstrate solution value

What We’re Looking For

• 3+ years in Business Analysis, Customer Success, Adoption or Change Management, ideally in energy and SaaS
• Strong understanding of distribution grid operations, grid planning and IT/OT landscapes
• Ability to translate complex technical and business processes into practical customer solutions
• Experience with change methodologies such as Prosci or Kotter (desirable)
• Excellent communication, facilitation and stakeholder management skills
• Professional proficiency in English and Italian

Why This Role

You’ll play a key part in accelerating grid modernisation, helping energy distribution customers turn cutting-edge software into real operational impact.