Customer Success Advisor

For our client, we are seeking a Customer Success Advisor to join the team of a leader in the Enterprise Technology space. This role will support revenue growth through customer focus, relationship development, and disciplined commercial execution. You will collaborate with sales, customer, product, and operational partners to identify opportunities, solve problems, and improve outcomes. The position offers the opportunity to strengthen market execution, customer relationships, and measurable business results within a technology-driven environment.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $100,000 – $120,000 annually

Responsibilities

• Develop cross-functional knowledge across IT Security, Operations, and Application Management
• Resolve customer adoption issues and enhance platform usage
• Manage renewal processes tied to customer adoption health
• Identify and drive expansion opportunities with Sales
• Build trusted relationships with customers and account teams
• Conduct quarterly Executive Business Reviews to confirm success definitions
• Create tailored strategic roadmaps for customer adoption

Qualifications

• 5+ years in Customer Success or related customer-facing role
• Experience in Public Sector or military background
• Knowledge of government procurement processes
• Background in Cyber Security or Enterprise SaaS preferred
• Ability to engage C-suite and senior stakeholders
• Strong communication and presentation skills
• Experience with customer success and renewal forecasting tools

Benefits

• Remote work flexibility
• Collaborative and cross-functional team environment
• Opportunity to develop strong customer relationships
• Chance to drive measurable impact for clients
• Engagement with cutting-edge cybersecurity solutions

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.