Customer Success Analyst

We are seeking a Customer Success Analyst to support global customers using advanced data analytics and AI-driven supply chain solutions. This role is responsible for ensuring customers derive measurable value from analytics platforms by providing insights, resolving issues, and delivering exceptional support across time zones. The ideal candidate combines strong analytical skills, customer focus, and experience in data-driven environments.

Key Responsibilities

• Serve as the primary point of contact for customers, providing analytics support and guidance
• Analyze supply chain performance metrics (e.g., OTIF, Perfect Order) and deliver actionable insights
• Support customer onboarding, training, adoption, and retention
• Monitor and resolve data, dashboard, and platform-related issues (Tier 1–3 support)
• Manage incidents using tools such as ServiceNow or Jira, including root cause analysis and follow-ups
• Ensure data accuracy, reliability, and compliance with security and regulatory standards
• Gather customer feedback and contribute to continuous improvement initiatives
• Collaborate with internal teams to enhance analytics solutions and customer experience

Qualifications

• Bachelor’s degree in Data Analytics, Supply Chain, Business Intelligence, or related field
• 3–5 years of experience in analytics, customer success, or technical support roles
• Experience with data analysis, dashboards, and analytics platforms
• Understanding of supply chain operations (healthcare or regulated environments preferred)
• Strong problem-solving, communication, and customer-facing skills
• Familiarity with SLA-driven support and incident management processes
• Fluent in English (Spanish is a plus)

Preferred Certifications

• Customer Success or Supply Chain certifications (e.g., CCSM, CSCP, CPIM)
• ITIL Foundation (or similar)

Job Type: Full-time

Pay: $1.00 - $3.00 per hour

Work Location: In person