Customer Success & Content Creator

Job Description – Customer Success & Content Creator

Company: Ralakde Automation
Location: Fenton, Stoke-on-Trent, United Kingdom
Employment Type: Full-Time
Salary: National Minimum Wage, applicable based on age

Role Overview

We are looking for a Customer Success & Content Creator who is confident, friendly, creative, and comfortable communicating with customers and potential customers.

The role combines customer engagement, appointment setting, product demonstrations, and social media content creation, with a focus on helping businesses understand and adopt Sorvi AI.

Roles & Responsibilities

1. Customer Success & Engagement

● Communicate with existing and potential customers through phone calls and other communication channels.
● Build and maintain positive relationships with customers.
● Understand customer requirements and provide appropriate information and assistance.
● Follow up with prospective customers and maintain regular communication.
● Support customers throughout their initial experience with Sorvi AI.
● Identify customer concerns and coordinate with the relevant internal teams for resolution.

2. Business Development & Appointment Setting

● Make outbound calls to prospective customers and respond to inbound enquiries.
● Introduce businesses to Sorvi AI and explain its key features and benefits.
● Identify potential business opportunities and qualify prospects.
● Schedule appointments, product demonstrations, and follow-up calls.
● Maintain accurate records of customer interactions, leads, appointments, and follow-ups.
● Support the team in converting prospects into customers.

3. Product Demonstrations

● Conduct product demonstrations for prospective customers.
● Explain how Sorvi AI can help businesses improve their operations and productivity.
● Answer basic customer questions regarding the product and its functionality.
● Gather customer feedback and communicate relevant insights to the internal team.

4. Content Creation & Social Media

● Create engaging Reels, short-form videos, and social media content for Sorvi AI.
● Participate in video content and confidently communicate on camera when required.
● Develop creative content ideas aligned with the company's brand and target audience.
● Assist in maintaining and growing the company's social media presence.
● Collaborate with the team to plan and produce regular content.
● Monitor engagement and identify opportunities to improve content performance.

5. Reporting & Continuous Improvement

● Maintain records of calls, leads, appointments, customer interactions, and content activities.
● Provide regular updates on customer engagement and assigned activities.
● Identify recurring customer questions, feedback, and concerns.
● Contribute ideas to improve customer experience, sales engagement, and content quality.
● Stay updated with relevant social media trends, content formats, and customer engagement practices.

Required Skills

● Confident, friendly, and professional communication skills.
● Strong verbal and written communication skills in English.
● Comfortable making and receiving phone calls.
● Comfortable speaking with customers and prospective customers.
● Confident and comfortable appearing in short-form video content.
● Good interpersonal and relationship-building skills.
● Creative mindset with an interest in social media and content creation.
● Good organisational and follow-up skills.
● Ability to explain products and concepts clearly.
● Good problem-solving and customer-handling abilities.
● Ability to work independently as well as collaboratively within a team.
● Willingness to learn new technologies and understand AI-based products.

Good to Have

● Experience in Customer Success, Customer Service, Sales, Business Development, Telecalling, or Content Creation.
● Experience creating Reels, TikToks, YouTube Shorts, or similar short-form content.
● Experience with social media platforms such as Instagram, Facebook, LinkedIn, and TikTok.
● Basic knowledge of video editing and content creation tools.
● Experience using CRM or customer-management systems.
● Experience conducting product demonstrations or sales presentations.
● Interest in AI, SaaS, and emerging technologies.

Qualifications

● Bachelor's degree or equivalent qualification is preferred.
● Prior professional experience in customer-facing, sales, content, or similar roles is preferred.
● Strong communication and interpersonal abilities.
● Positive, proactive, and customer-focused approach.
● Ability to learn quickly and adapt to a growing technology environment.

Work Schedule

● Monday to Friday: 10:00 AM – 7:30 PM
● Saturday: 9:00 AM – 2:00 PM
● Sunday: Weekly Off

Pay: From £12.71 per hour

Work Location: In person