Customer Success & Operations Associate

Who you are

• Smart, ambitious and hard-working, with a strong desire to learn and progress quickly
• An interest in commodities, trading, financial markets or technology
• A quick learner who can get up to speed with unfamiliar products, processes and markets
• Strong Excel skills
• Comfortable working under pressure and dealing with problems as they arise
• Experience with Python, SQL or other data tools
• Willing to get stuck into a wide range of hands-on operational tasks and customer requests
• Previous experience in a startup, customer-facing, operational or analytical environment
• Strong numerical reasoning and attention to detail
• An interest in developing towards a role in Customer Success, Sales, Product, Data, Marketing or Operations
• Clear and confident written and verbal communication
• Happy working full-time from our office in Victoria, London

What the job involves

• Handle customer support queries and help traders and brokers get the most from Artis
• Support the day-to-day operational work required to keep our platform, data and customer workflows running smoothly
• Help onboard new customers, users and workflows
• Investigate customer, product and data issues, often working across Customer Success, Product, Data and Engineering to resolve them
• Test new product features and help identify bugs, usability issues and areas for improvement
• Use Excel, AI and internal tools to analyse data, troubleshoot problems and support operational processes
• Build a strong understanding of commodities trading, our customers and our product through hands-on experience and on-the-job training
• Spend your first 6–12 months building a strong foundation, with strong performers able to take on greater responsibility and potentially move into Customer Success, Sales, Product, Data, Marketing or Operations

The application process

• 1. Screening call – A short introductory call to learn more about you and talk through the role
• 2. Assessment centre – An in-person assessment at our Victoria office, where you'll complete a small number of individual and group exercises and meet members of the team

Benefits

• Discretionary bonus
• Contributory pension scheme
• Fitness classes