PROJECTUS

Customer Success &amp; Operations Coordinator – Medical Devices
Location:
Chessington | Office-based 4 days per week
Projectus Consulting is recruiting on behalf of a medical device business for a Customer Success &amp; Operations Coordinator to support its spinal division.
If you have experience in
B2B customer service or business support within healthcare
, alongside coordinating
rental equipment or loan kits
, this is an opportunity to play a central role in supporting customers and the wider commercial team.
We’re looking for someone proactive, approachable and organised who enjoys building relationships, learning new products and taking ownership in a busy environment.
What you’ll be doing:
<ul>
<li>Coordinating customer orders, hire and leasing agreements, service contracts and repair requests.</li>
<li>Managing demonstration equipment and loan kits, including allocation, dispatch, tracking and returns.</li>
<li>Working closely with sales, warehouse and service teams to ensure equipment is available when customers need it.</li>
<li>Supporting stock management, purchasing and equipment maintenance schedules.</li>
<li>Preparing operational and sales reports, tracking equipment utilisation and maintaining accurate records.</li>
<li>Supporting the Customer Success Manager and spinal business leadership with day-to-day operations and process improvements.</li>
</ul>
What we’re looking for:
<ul>
<li>B2B customer service, business support or operations experience ideally within healthcare or medical devices although open to other sectors.</li>
<li>Experience coordinating product rentals, loan equipment or surgical loan kits.</li>
<li>Experience working within a start-up or small business, with a flexible, hands-on approach.</li>
<li>Confidence building relationships with customers and colleagues across different teams.</li>
<li>Strong organisational skills, attention to detail and the ability to manage competing priorities.</li>
<li>Good Excel and reporting skills, plus experience using SAP or a similar ERP system.</li>
<li>Energy, initiative and enthusiasm for getting to grips with new products.</li>
</ul>
Experience with Monday.com, quality management systems or a manufacturer environment would be advantageous.
Interested?
Apply with your CV or message me directly for a confidential conversation.

Customer Success & Operations Coordinator – Medical Devices

Customer Success & Operations Coordinator – Medical Devices

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