Customer Success & Operations Executive

ABOUT BLOSTEM

Blostem is a Startup India-registered fintech infrastructure company founded in October 2021, backed by leading investors including Rainmatter (Zerodha), MobiKwik, AC Ventures, GrowX, and

Blue Lotus.

We provide a unified banking SDK and API that enables fintechs and financial institutions across India to embed financial products - such as Fixed Deposits, Recurring Deposits, and more - directly into their apps without building backend infrastructure from scratch.

Our platform drastically reduces time-to-market: partners can go live in 7 days versus the traditional 9-12 months per bank integration. We handle regulatory compliance, bank onboarding, and reconciliation so our partners can focus entirely on user experience.

ABOUT THE ROLE

As we scale aggressively, Blostem is looking for a Customer Success & Operations Executive who will take complete ownership of partner journeys across the platform. This is not a support role, you

will be the backbone of execution, ensuring every partner interaction is seamless, reliable, and efficient.

You will own end-to-end operational workflows, from onboarding and KYC to transactions and settlements, while driving resolution of issues and maintaining a high standard of partner experience. Working closely with cross-functional teams, you will ensure that operations are not just

running, but continuously improving as we scale.

If you thrive in high-ownership environments, enjoy solving complex operational challenges, and want to directly impact partner success in a fast-growing fintech, this role is built for you.

KEY RESPONSIBILITIES

• Partner Lifecycle & Ownership

Own the complete partner lifecycle post-integration, including onboarding, go-live, and

ongoing operations.

Act as the primary point of contact for partners across all operational and product-related

matters, ensuring a seamless experience.

• Operations Monitoring & Execution

Monitor and ensure smooth functioning of critical workflows such as KYC, transactions,

deposit booking, and settlements.

Ensure high reliability and accuracy across all partner-facing operational processes.

• Issue Resolution & Escalation

Proactively identify operational issues, delays, or failures and drive timely resolution.

Take end-to-end ownership of issues, especially those impacting transactions,

reconciliations, or partner SLAs.

Ensure adherence to defined SLAs and proactively escalate risks where required.

• Cross-Functional Collaboration

Work closely with internal teams including engineering, product, and banking partners to

resolve issues efficiently.

Drive alignment across stakeholders to ensure accurate and timely execution of operational

workflows.

• Partner Communication & Experience

Maintain structured communication with partners including regular updates, root cause

analysis, and clear resolution timelines.

Ensure a high standard of partner experience through transparency, responsiveness, and

reliability.

• Process Improvement & System Reliability

Identify recurring issues and collaborate with internal stakeholders to improve processes

and system performance.

Drive continuous improvements to enhance operational efficiency, scalability, and overall

platform reliability.

WHAT WE'RE LOOKING FOR

Must-Have

• 1-3 years of experience in customer success, operations, or account management within fintech, banking, or payments
• Strong ownership mindset with the ability to manage issues through to closure independently
• Ability to operate effectively in high-pressure environments involving time-sensitive and transaction-critical workflows
• Strong analytical and problem-solving skills with high attention to detail
• Excellent communication and stakeholder management skills, with the ability to coordinate across internal and external teams .

Good To Have

• Experience in handling payment operations, reconciliation, or settlement processes
• Familiarity with KYC workflows and financial product operations
• Basic understanding of APIs, dashboards, or operational tools for issue investigation.