Customer Success Associate

Key Responsibilities

• Pre-Sales Support: Address inquiries from prospective students and their families, provide information on accommodation options, and assist with the booking process to facilitate smooth transitions into our properties.
• Post-Sales Assistance: Manage ongoing customer support for current residents, resolving issues related to leases, payments, and accommodation conditions while ensuring high levels of satisfaction.
• Escalation Management: Handle and resolve escalated issues and complaints professionally and efficiently, coordinating with relevant teams to provide timely solutions.
• Customer Query Resolution: Respond to and resolve customer queries related to our services, policies, and procedures, maintaining detailed records and ensuring clarity and accuracy in communications.
• Operational Support: Collaborate with sales and operations teams to streamline processes, identify recurring issues, and contribute to enhancing the overall customer experience.

Requirements

• Strong communication skills, both written and verbal.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Empathetic and patient approach to customer interactions.
• Proficiency in CRM software and Microsoft Office