Customer Success Associate

Customer Success Associate – Job Description

We are looking for a Customer Success Associate with strong communication and sales skills to manage existing clients, build relationships, and drive business growth at Loan Counsel.

Key Responsibilities:

Manage and retain existing clients through regular communication and follow-ups.

Understand client requirements and recommend suitable Loan Counsel services.

Identify upselling and cross-selling opportunities within the existing client base.

Convert potential opportunities into successful sales.

Handle client queries, objections, and concerns professionally.

Follow up with leads and clients to improve conversions and retention.

Build long-term client relationships and ensure a positive customer experience.

Maintain accurate client records and update CRM regularly.

Coordinate with internal teams to ensure smooth execution and timely resolution of client issues.

What We’re Looking For:

Excellent communication and convincing skills.

Sales-oriented and target-driven mindset.

Strong client-handling and negotiation abilities.

Confident, proactive, and professional attitude.

Ability to build relationships and convert opportunities into sales.

Pay: ₹200,000.00 - ₹320,000.00 per year

Work Location: In person