Customer Success Associate

Customer Success Associate — Campus Launch Team

Location: Hyderabad, Telangana Function: Customer Success | Field Sales | On-Ground Marketing Employment Type: Full-time

About SalarySe

SalarySe is a salary-powered fintech platform building financial wellness for India's salaried workforce — instant salary advances, credit-on-UPI, and smart credit cards, delivered through partnerships with leading banks and enterprises. Our Campus Launch Team is the face of SalarySe at every partner company — the ones who walk in, own the room, and turn a rollout into real adoption.

About the Role

This isn't a desk job. You'll be the person standing in front of a packed auditorium at a client's Hyderabad office, running a live product demo — holding your own with senior leadership in the room while making sure the person at the back who's never used a fintech app doesn't feel lost. Every launch is a live event — high visibility, high energy, zero room for a flat delivery. You'll own the moment from the stage, and the relationship long after the crowd disperses.

What You'll Do

Own the launch experience

• Lead live, in-person product demonstrations at high-profile company launch events — the kind where leadership is watching and the whole floor is in the room
• Design and deliver a demo flow that lands equally well with a CHRO, a team lead, and a fresh graduate
• Be the primary on-ground voice of the brand — confident, quick on your feet, comfortable holding a mic

Drive adoption and conversion

• Convert launch-day footfall into actual sign-ups and activations, using consultative, relationship-first selling rather than a hard pitch
• Read a room and adapt — the same event can have a boardroom crowd in the morning and a shop-floor crowd by afternoon
• Track and report event-level numbers: footfall, demo-to-signup conversion, engagement quality

Sustain the relationship

• Stay the go-to point of contact for client HR/POCs after the launch dust settles, resolving issues and keeping engagement alive
• Feed ground realities back to the central team — what messaging landed, what didn't, what to fix before the next city
• Build enough goodwill on-site that clients ask for you by name for their next event

What You Bring

• On-ground sales experience with consumer-facing products, not just over a call or a deck
• Strong public speaking ability — you can hold a room's attention without a script and think on your feet when a question goes off-plan
• Range with people — equally comfortable in a five-minute exchange with a senior leader and a longer, patient walkthrough with someone completely new to fintech
• 1–3 years of experience in a customer-facing, event-heavy, or field role
• Willingness to travel within Hyderabad and occasionally to nearby cities for launches

What Will Make You Stand Out

• A track record of high-energy, public-facing work outside a typical desk role — anchoring, hosting, theatre, dance, debate, RJ-ing, college fest management, or similar. If you've got a reel, clips, or a portfolio that shows you owning a stage or a crowd, share it
• Experience working large-format public activations — roadshows, exhibitions, product showcases, or expos — where you've engaged high footfall and varied audiences in real time
• A natural instinct for reading unfamiliar personalities fast and adjusting your pitch without missing a beat

Pay: ₹20,000.00 - ₹35,000.00 per month

Application Question(s):

• What is your Current CTC?
• What is your Expected CTC?
• What is your Notice Period?

Work Location: In person