Customer Success Associate

Roles and Responsibilities

• Collaborate with internal teams (Sales, Marketing) to develop strategies for customer acquisition and retention.
• Manage customer relationships to drive retention, satisfaction, and growth through effective communication, issue resolution, and proactive outreach.
• Handle complaints resolution in a timely manner while maintaining high levels of customer satisfaction.
• Provide exceptional client relationship management by understanding their needs, identifying opportunities for upselling/cross-selling products/services.
• Analyze sales data to identify trends and areas for improvement in the renewals process.

Desired Candidate Profile

• Strong skills in Client Relationship Management, Complaints Resolution, Customer Acquisition, Customer Focus, Customer Retention, Customer Satisfaction.
• Bachelor's degree in any specialization (B.B.A./B.M.S., B.Pharma).