Customer Success Associate

Customer Success Associate

Location: Bangalore

Experience: 25 Years

Industry: EdTech

Employment Type: Full-Time

About the Role

We are looking for a Customer Success Associate with 2–5 years of experience, preferably

from the EdTech industry, to manage customer relationships, drive engagement and adoption,

and ensure a seamless customer experience throughout the customer lifecycle.

The ideal candidate will be proactive, customer-focused, and comfortable working in a

fast-paced environment. You should have strong communication and problem-solving skills,

along with a strong sense of ownership and accountability.

Key Responsibilities

• Manage and nurture relationships with assigned customers throughout their lifecycle.
• Drive customer onboarding, engagement, product adoption, and retention.
• Conduct regular customer interactions and proactively identify customer needs and

concerns.

• Resolve customer queries and escalations by coordinating effectively with internal

teams.

• Monitor customer engagement and identify at-risk customers to reduce churn.
• Gather customer feedback and share actionable insights with Product, Operations,

Sales, and other relevant teams.

• Support renewals and identify opportunities for upselling/cross-selling where relevant.
• Maintain accurate customer records, interactions, and follow-ups in the CRM.
• Track key customer success metrics including engagement, retention, satisfaction, and

churn.

• Ensure timely resolution of customer issues and deliver a consistently high-quality

customer experience.

Requirements

• 2–5 years of experience in Customer Success, Customer Experience, Account

Management, Relationship Management, Learner Success, or a similar role.

• Prior experience in EdTech is strongly preferred.

• Strong verbal and written communication skills.

• Excellent relationship management and interpersonal skills.

• Strong problem-solving and escalation-handling abilities.

• Customer-first mindset with a strong sense of ownership.

• Ability to manage multiple customers and priorities effectively.

• Comfortable working with CRM systems, Excel/Google Sheets, and customer data.

• Ability to work collaboratively with cross-functional teams.

Preferred EdTech Experience

Candidates from EdTech companies working across areas such as:

• Online Learning
• Test Preparation
• K-12 Education
• Upskilling & Professional Learning
• Coding / Technology Education
• Higher Education
• Certification & Career Programs

will be preferred.

Key Skills

Customer Success | Customer Relationship Management | Customer Retention |

Customer Experience | Customer Engagement | Product Adoption | Escalation

Management | Renewals | CRM | Communication | Problem Solving | EdTech

Location: Bangalore