Customer Success Associate

Introduction

OneAsia is a leading IT services and solution provider in Asia providing cloud based solution as well as data centre services. OneAsia’s top-tier rated data centres are located across Asia to keep our customers connected from anywhere in the world with consistent levels of quality, security and service.

Partnering with the technology leaders, OneAsia is able to offer a full range of cloud computing solutions, from infrastructure, management to application software to business of all sizes without additional capital investment or strong IT support. Furthermore, OneAsia can customize data centre services such as colocation, managed services, optimization and business continuity based on customer requirements.

Responsibilities:

• Manage assigned customer accounts to maintain strong relationships
• Organize and attend to drive the regular monthly/quarterly meetings with clients
• Prepare and review monthly service reports
• Handle customer enquiries in a timely manner
• Perform other ad hoc duties and support the team

Requirements:

• Bachelor's degree in any field (IT or Data Centre related field is preferred)
• Minimum 1 year of relevant working experience, with proven experience in client-facing roles
• Must have experience in customer relationship management and regular reporting
• Data Centre and IT knowledge is higher preferred
• Proficient in MS Office (Word and Excel)
• Excellent communication and interpersonal skills, proactive, outgoing and presentable
• Good command of spoken and written languages (Cantonese, English and Mandarin)
• Candidates with extensive experience will be considered for a mid-level position

How to apply:

Attractive remuneration package and fringe benefit will be offered to the right candidate. Interested parties please send your resume with cover letter, stating current and expected salary to the Human Resources & Administration Department by clicking Apply Now.

For more information about us, please visit the corporate website at https://www.oneas1a.com/

Equal employment opportunities apply to all applicants. All applications and data collected will be treated in strict confidence and used exclusively for recruitment purposes. Only short-listed candidates will be invited for interview. The company will retain the applications for a maximum period of 12 months and may refer suitable candidates to other vacancies within the Group.