Customer Success Associate

Job Summary

Use your communication skills and problem-solving ability to delight thousands of our users from all over the globe. You will work with our co-founders and product specialists in making our product a key component of our customers business.

Typical Week

• Youll answer challenging product queries of highly qualified customers from all around the world over chat, email, and phone.
• Youll engage in remote web sessions to troubleshoot technical issues at customers end.
• Youll collaborate with product specialists to find creative solutions to customer business problems.
• Youll follow-up with customers to ensure their issues have been resolved to their satisfaction.
• Youll test the product and report malfunctions.
• Youll absorb pressure and keep calm

Requirements

• Bachelors degree in Computer Science, Engineering, or a related field.
• Ability to communicate fluently in English.
• Excellent comprehension skills with the ability to read between the lines.
• Adaptability to work in shifts.
• A positive attitude and empathy.
• Meticulous, systematic and attention to detail.
• Extrasensory perception (ESP) to read customer minds is a plus

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.