Customer Success Associate

Job Summary

This role offers a unique blend of client interaction, problem-solving, and technology, where you will work closely with customers to understand their needs, support them in using our platform effectively, and ensure a smooth overall experience. You will collaborate with internal teams to resolve queries, drive adoption, and help customers achieve maximum value from the product. This is an excellent opportunity for someone who enjoys working with people, has a problem-solving mindset, and is interested in building a career at the intersection of business, technology, and customer engagement.

Key Responsibility Areas

1. New Customers : KPI win rate from pilot to confirmation.
2. Handling user training and onboarding online over phone calls and emails.
3. Existing Customers : KPI Logo and Revenue retention.
4. Monitoring user adoption, make reports, identify actionable items for driving growth.
5. All Customers : Working on user account configuration in the system as per requirement.
6. All Customers : Calling users to drive adoption wherever required.
7. Ensure timely issue resolution and excellent customer support.

Requirements

1. Bachelors degree in Engineering, B.Sc., or any relevant field.
2. 2 years of experience in customer onboarding, support role or relevant fields.
3. Must possess excellent verbal, written, and communication skills.(English + local language)
4. Confident and crisp communication over calls presence.
5. Should have basic knowledge of MS-Excel & PowerPoint.
6. Experience in logistics solutions will be an advantage.
7. Ability to manage time effectively and multi-task without losing attention to detail.
8. We look for people with Empathy, Passion, Persistence and Ability to learn new things.