Customer Success Associate

Scouterly is hiring on behalf of our client company!!!

Job Title : Customer Success Associate

Location : Bangalore

Experience: 0.6 months - 2 years

Job Description:

We are looking for a proactive and detail-oriented Customer Success Associate to join our Order Management & Escalations Team. The role involves handling post-purchase customer queries, order issues, delivery escalations, cancellations, exchanges, and refunds.You will act as the key point of contact between customers, delivery partners, sales, procurement, and operations teams to ensure timely resolution of customer concerns and a smooth post-purchase experience.

Key Responsibilities:

• Handle inbound customer queries and order-related tickets through CRM.
• Coordinate with delivery partners for order and delivery updates.
• Manage delayed orders, delivery issues, complaints, and escalations.
• Take ownership of high-priority and unresolved customer issues.
• Coordinate refunds, cancellations, exchanges, and order resolutions.
• Work closely with Sales, Procurement, Operations, and Delivery teams.
• Maintain accurate customer interaction records and update CRM.
• Maintain and update escalation trackers on a daily basis.
• Follow defined SOPs for complaint handling and escalation management.
• Conduct post-delivery feedback calls and identify dissatisfied customers.
• Coordinate with internal teams to resolve customer concerns and improve customer retention.
• Conduct site visits when required to assess material-related issues and resolve customer disputes.

What we are expecting?

• Freshers are welcome to apply
• Minimum 6 months - 2 years of prior experience in related field
• Hands-on experience with CRM or ticketing systems.
• Strong communication and customer-handling skills.
• Good problem-solving and escalation-management skills.
• Strong follow-up, coordination, and ownership.
• Good documentation and reporting skills.
• Comfortable coordinating with multiple internal and external stakeholders.

Pay: ₹250,000.00 - ₹350,000.00 per year

Application Question(s):

• Do you have good communication skills in English, Kanada and hindi?
• Do you have experience in customer handlind and escalation
• Have you handled refunds, cancellations, exchanges, or post-delivery issues?

Work Location: In person