Customer Success Associate

Responsibilities: Employer Success & Support

• Build and maintain strong client relationships.
• Support clients in achieving successful hiring outcomes.
• Understand client needs and recommend appropriate solutions.
• Guide clients on platform tools, processes, and best practices.

Job Posting & Applicant Optimization

• Optimize job postings to attract qualified applicants.
• Use data to improve applicant quality and engagement.
• Recommend strategies to improve candidate engagement and conversion.
• Identify opportunities for expanded platform usage.
• Monitor hiring activity and address areas needing attention.

Client Engagement, Negotiation & Retention

• Maintain proactive communication and timely follow-ups.
• Handle renewals, pricing, and service discussions.
• Identify opportunities to increase engagement, retention, and account value.
• Support continued platform usage and long-term client relationships.
• Resolve or escalate complex concerns while maintaining client ownership.

Execution & System Discipline

• Maintain accurate records of client interactions, activities, and outcomes.
• Track client engagement, follow-ups, and action items.
• Use data to support proactive client success activities.
• Meet quality, productivity, and turnaround standards.
• Follow established workflows while exercising sound judgment.

Qualifications:

• 4+ years of experience in customer success, account management, business development, recruitment operations, or high-volume contact center environments, with proven ownership of client relationships and outcomes.
• Proven negotiation skills, with the ability to confidently and diplomatically handle pricing, renewals, service commitments, and client concerns.
• Consultative, sales-oriented mindset with the ability to identify client needs, recommend solutions, and drive actions, upgrades, or expanded usage.
• Strong ability to manage multiple employer accounts, priorities, and follow-ups simultaneously in a fast-paced environment.
• Strong English communication and client-facing skills, with the confidence to lead conversations, follow-ups, and challenging client discussions.
• Comfortable using systems, tools, and data to track activities, identify opportunities, and drive client outcomes.
• Strong attention to detail and follow-through.
• Self-driven and proactive, with the ability to take initiative and make sound decisions within established processes.

Work Set-up:

• Monday – Friday | Night Shift (DST Dependent)

Benefits:

• Transportation Allowance
• Rice Allowance
• Leave Conversion Benefit
• Performance Reviews
• Sales Incentive
• Government Mandated Benefits
• HMO + 2 Dependents (Effective Day 1)
• 10% Night Differential

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• On-site parking
• Opportunities for promotion
• Promotion to permanent employee