Customer Success Associate

Company: Dreamcast

Website: Visit Website

LinkedIn: Visit LinkedIn

Business Type: Small/Medium Business

Company Type: Product & Service

Business Model: B2B

Funding Stage: Bootstrapped

Industry: Event Technology / SaaS / Technology

Salary Range: ₹ 5-6 Lacs PA

Job Description We are a dynamic player in the event technology sector, specializing in creating engaging and immersive event experiences through innovative tech solutions. Operating on-site in India, we are committed to providing exceptional client servicing and cutting-edge event solutions that set industry benchmarks.

Role & Responsibilities

• Manage end-to-end client relationships by understanding client needs and translating them into actionable event strategies related to Exhibitions, Conferences etc.
• Coordinate with cross-functional teams including technical, production, and creative to ensure timely delivery of event solutions.
• Oversee the planning and execution of events, ensuring all technical aspects align with client expectations and industry standards.
• Serve as the primary point of contact for clients, addressing queries and resolving issues promptly.
• Monitor event progress, gather feedback, and develop actionable insights to drive continuous improvement in service delivery.
• Maintain comprehensive reports and documentation on client interactions and event outcomes.

Skills & Qualifications

• Proven experience in client servicing and account management within the event technology, Exhibitions, Conferences or related industry.
• Strong interpersonal and communication skills with a knack for building lasting client relationships.
• Ability to manage multiple projects simultaneously and coordinate effectively with diverse teams.
• Experience in planning and executing events or large-scale projects, with an understanding of event tech software and solutions.
• Demonstrated problem-solving skills with an analytical mindset and attention to detail.
• Familiarity with client feedback systems and performance metrics to drive service improvements.