Customer Success Associate

H&G Solutions Inc. is a growing sales and business consulting firm representing LeafGuard, a leader in gutter protection systems. We are expanding our Philadelphia team to support our partnership with LeafGuard and are hiring motivated individuals for a Customer Success Associate position.

In this role, you will engage directly with prospects in the community, initiating meaningful conversations with homeowners, creating interest, and opening the door for bigger opportunities. In addition to new client acquisition, the Customer Success Associate will nurture and grow existing customer relationships through exceptional service, strategic follow-up, and presenting LeafGuard not just as a product, but as an essential home improvement solution.

Core Functions of the Customer Success Associate:

• Confidently communicate the benefits and features of LeafGuard’s home improvement solutions through structured outreach, territory development, and campaign-aligned messaging.
• Assess homeowner needs and property conditions to recommend customized solutions that align with LeafGuard’s product capabilities.
• Schedule qualified appointments for in-home consultations, ensuring accurate documentation and a smooth handoff to installation teams.
• Contribute to regular team meetings and training sessions to share experiences, learn new techniques, and stay aligned with team goals.
• Troubleshoot basic product or service questions, escalating complex cases to internal support teams to ensure timely resolution.
• Stay informed about LeafGuard’s product updates, warranty coverage, and installation protocols to provide accurate guidance and maintain alignment with campaign messaging.

Preferred Skills & Experience for the Customer Success Associate:

• Experience in retail, sales, or customer engagement, ideally within home improvement, construction, or service-based industries.
• Positive attitude, outgoing personality, and strong communication skills.
• Organized, self-motivated, and results-oriented.
• Ability to maintain a high level of professionalism and customer service standards.
• Strong ability to work independently while contributing to team success.

Pay: From $65,000.00 per year

Application Question(s):

• Do you have reliable transportation and a valid driver’s license?

Work Location: In person