Customer Success Associate

Harborview connects businesses with innovative telecommunications solutions, representing AT&T’s latest products and services. We are seeking a motivated, full-time Customer Success Associate to help business owners find the AT&T wireless plans, devices, and services that best fit their needs while delivering a positive customer experience and driving sales.

As a Customer Success Associate, you’ll engage directly with business customers to understand their needs, answer questions, and recommend suitable telecommunications solutions. You’ll guide customers through product options, explain the benefits of available services, and help them make informed purchasing decisions. This role combines customer relationship-building with sales, giving you the opportunity to develop communication, problem-solving, and consultative selling skills while contributing to individual and team goals.

What You’ll Do

• Engage with business customers to understand their needs, preferences, and communication challenges.
• Explain AT&T wireless plans, devices, and services in a clear and approachable manner.
• Recommend products and solutions that align with each customer’s requirements.
• Answer customer questions and provide guidance throughout the purchasing process.
• Identify sales opportunities, present relevant solutions, and help convert customer conversations into sales.
• Process transactions accurately and maintain organized customer records.
• Assist customers with basic product questions and device-related concerns.
• Build and maintain positive customer relationships through professional communication and dependable service.
• Work toward individual sales targets while supporting overall team performance.

What We’re Looking For

• Strong communication and interpersonal skills.
• A customer-focused attitude and the ability to understand customer needs.
• Confidence discussing products, presenting recommendations, and supporting sales conversations.
• An interest in technology, wireless products, and telecommunications.
• A proactive, goal-oriented approach with a willingness to learn.
• Good problem-solving skills and attention to detail.
• Previous experience in sales, retail, customer service, or telecommunications is beneficial but not required.

What We Offer

• Full-time employment.
• Training on AT&T products, services, and sales techniques.
• Hands-on experience in telecommunications sales and customer relationship management.
• Opportunities to develop valuable communication, sales, and problem-solving skills.
• Career advancement opportunities for motivated team members.
• A supportive, collaborative team environment.

Ready to build your career while helping businesses find the right telecommunications solutions? Apply today to join Harborview as a Customer Success Associate!

Pay: $900.00 - $1,200.00 per week

Work Location: In person