Customer Success Associate

Responsibilities:

Employer Success & Support

• Build strong client relationships and support successful hiring outcomes.
• Understand client needs and recommend tailored solutions.
• Advise clients on platform features, processes, and best practices.

Job Posting & Hiring Optimization

• Enhance job postings to attract qualified candidates.
• Analyze hiring data to improve applicant quality and engagement.
• Recommend strategies to boost candidate conversion and platform adoption.
• Monitor hiring activity and address gaps proactively.

Client Engagement & Retention

• Maintain regular client communication and follow-ups.
• Manage renewals, pricing discussions, and service-related concerns.
• Drive engagement, retention, and account growth opportunities.
• Resolve or escalate issues while ensuring a positive client experience.

Execution & Compliance

• Maintain accurate client records and activity tracking.
• Monitor engagement metrics and follow-up actions.
• Use data to support client success initiatives.
• Meet productivity, quality, and service standards while adhering to established processes.

Qualifications:

• 4+ years of experience in customer success, account management, business development, recruitment operations, or high-volume contact center environments, with proven ownership of client relationships and outcomes.
• Proven negotiation skills, with the ability to confidently and diplomatically handle pricing, renewals, service commitments, and client concerns.
• Consultative, sales-oriented mindset with the ability to identify client needs, recommend solutions, and drive actions, upgrades, or expanded usage.
• Strong ability to manage multiple employer accounts, priorities, and follow-ups simultaneously in a fast-paced environment.
• Strong English communication and client-facing skills, with the confidence to lead conversations, follow-ups, and challenging client discussions.
• Comfortable using systems, tools, and data to track activities, identify opportunities, and drive client outcomes.
• Strong attention to detail and follow-through.
• Self-driven and proactive, with the ability to take initiative and make sound decisions within established processes.

Work Set-up:

• Monday – Friday | Night Shift (DST Dependent)

Benefits:

• Transportation Allowance
• Rice Allowance
• Leave Conversion Benefit
• Performance Reviews
• Sales Incentive
• Government Mandated Benefits
• HMO + 2 Dependents (Effective Day 1)
• 10% Night Differential

Pay: Php40,000.00 - Php75,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Application Question(s):

• How many years of experience do you have in customer success, account management, business development, recruitment operations, or high-volume contact center environments? Please specify the area(s) and number of years of experience for each.
• How many years of experience do you have in negotiation, including pricing, renewals, service commitments, or handling client concerns?
• How many years of experience do you have in consultative selling, identifying client needs, recommending solutions, and driving upgrades or expanded usage?
• How many years of experience do you have managing multiple client accounts, priorities, and follow-ups in a fast-paced environment?
• How many years of experience do you have in client-facing roles, including leading client conversations, follow-ups, and handling challenging discussions?
• How many years of experience do you have using systems, tools, and data to track activities, identify opportunities, and improve client outcomes?
• How would you rate your attention to detail and ability to follow through on a scale of 1 to 10?
• How would you rate your English communication skills on a scale of 1 to 10?
• Are you willing to work on‑site in BGC, Taguig from 11:00 PM to 8:00 AM (DST dependent)?
• Are you available for an online interview between 3:00 AM and 8:00 AM?
• Are you available to Start on November 16?
• How much is your current salary package?
• How much is your expected salary package?
• Have you previously submitted an application to Medley PH?

Work Location: In person