Customer Success Associate

Job highlights

• Bachelors degree is mandatory (negotiable for candidates with relevant industry experience)

• Requirements: . More than 2-3 years experience in Customer Success,Client Onboarding,or similar roles within the IT / Product SaaS industry

• Working experience in Distribution or Commerce industries is a plus

• Oversee the end-to-end onboarding of customers, ensuring a seamless transition from contract closure to first bill generation and successful utilization of the software.

• Act as the primary point of contact for clients, building and maintaining strong, long-lasting relationships with key decision-makers and stakeholders.

• Understand clients business requirements and challenges to effectively guide product usage and setup, including customization, configuration, and integration within the customers existing systems.

• Conduct product demonstrations and provide expert guidance on how ZoTok.ai can address clients specific needs and deliver tangible results.

• Provide training to customer teams to ensure they are fully equipped to use ZoTok.ai effectively and independently.

• Monitor initial product usage and offer ongoing support to ensure successful adoption and satisfaction.

• Ensure smooth communication throughout the onboarding and implementation process, serving as a trusted advisor to the client.

• Collaborate with internal teams to troubleshoot any issues during the onboarding process, ensuring customer needs are met promptly.

• Provide regular updates to management on client success metrics, customer feedback, and areas for improvement in the customer journey.

• Maintain accurate records of client interactions, feedback, and onboarding progress using CRM software.

• Ensure that the customer is well-supported throughout their journey, from onboarding through to achieving their first successful product usage and invoice generation.

Requirements:

• More than 2-3 years experience in Customer Success, Client Onboarding, or similar roles within the IT/Product SaaS industry.
• Bachelors degree is mandatory (negotiable for candidates with relevant industry experience).
• Working experience in Distribution or Commerce industries is a plus.
• Strong understanding of Supply Chain Management concepts and processes.
• Excellent communication, relationship-building, and presentation skills.
• Ability to thrive in a fast-paced, customer-focused environment.
• Self-motivated with a proactive attitude and a passion for driving customer success.