C
C5 Health
Customer Success Associate
11 days ago
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Important information
Contract type:
Permanent
Location:
Mumbai, Maharashtra, India
Work mode:
Onsite
Published on:
14 October 2026
What they need
- Handle incoming calls and emails from patients in a professional and timely manner
- Assist patients with appointment scheduling, rescheduling, and cancellations
- Provide accurate information regarding medical services, billing processes, and insurance claims
- Resolve patient concerns and complaints with empathy, professionalism, and effective communication
- Maintain accurate and up-to-date patient records in the system
- Coordinate with internal teams such as doctors, billing, and insurance departments to ensure smooth operations
- Ensure adherence to company policies and service quality standards.
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