Customer Success Associate

Customer Success Representative — Venues 360
Abbotsford, Melbourne | Full-time, on-site
Venues 360 helps hospitality venues monitor their spaces and manage daily checks through connected sensors, alerts and digital checklists.
We’re looking for a friendly, organised person who enjoys helping customers and making technology easy to use.
What you’ll do

• Help new customers get started with V360.
• Set up accounts, dashboards, alerts and digital forms.
• Train venue owners and staff to use the platform.
• Answer customer questions by phone and email.
• Troubleshoot everyday issues and coordinate technical support.
• Follow up with customers and share feedback with our product team.
• Keep customer records and support requests up to date.

What you’ll bring

• Experience in customer service, hospitality or software support.
• Clear communication and a patient, practical approach.
• Confidence learning software and explaining it to others.
• Strong organisation and reliable follow-through.

Experience with hospitality technology or connected devices is a bonus.

Pay: $65,000.00 – $75,000.00 per year

Work Location: In person