Customer Success Associate

Company Overview:

We are a fast-growing technology company based in Canada, dedicated to providing innovative smart technology products and services. As our business expands, we are looking for a proactive and detail-oriented Customer Success Associate to join our Vancouver team.

Job Description:

As a Customer Success Associate, you will be the bridge between our company and our clients, ensuring smooth communication, high satisfaction, and operational coordination. This is a hybrid role that combines customer support with light administrative and project coordination responsibilities.

What You’ll Do:

• Respond to customer inquiries via email and phone in a timely and professional manner
• Troubleshoot product-related issues and provide first-level technical support
• Coordinate technician visits and schedule on-site installations or service appointments
• Serve as the point of contact between customers and internal teams, helping to monitor and follow up on project timelines
• Maintain accurate records of customer interactions and service requests
• Prepare and update simple internal reports or documentation when needed
• Assist with customer onboarding and education on how to use our smart systems
• Gather customer feedback and escalate product-related suggestions to the relevant teams

What We’re Looking For:

• Legally eligible to work in Canada
• Fluent in English; other language skills(French, Mandarin) are an asset
• Strong communication, organizational, and interpersonal skills
• Problem-solving mindset and ability to multitask under pressure
• Experience in customer service, administration, or scheduling is a strong asset

Position Details:

• Location: On-site at our Burnaby office

Start Date: As soon as available

What We Offer:

• Paid training and full support from an experienced team
• Clear career development path, including promotion opportunities
• A dynamic, inclusive workplace culture in a fast-growing industry

Job Types: Full-time, Permanent

Pay: $21.00-$25.00 per hour

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• On-site parking
• Vision care

Education:

• DCS / DEC (preferred)

Experience:

• Customer support: 1 year (preferred)

Language:

• Multilingual (preferred)

Work Location: In person