Customer Success Associate

Join Our Team and Help Businesses Succeed!

Are you passionate about sales, customer engagement, and building strong client relationships? We're looking for a Customer Success Associate who thrives on connecting with customers, identifying opportunities, and driving business growth. If you enjoy a fast-paced environment and love helping customers get the most value from solutions, we'd love to hear from you.

What You'll Be Doing

✅ Build and maintain strong relationships with existing customers while identifying opportunities to grow accounts and increase revenue.

✅ Generate new business opportunities through inbound inquiries, outbound calls, emails, referrals, and networking.

✅ Understand customer needs and recommend solutions that create real business value.

✅ Conduct product demonstrations and presentations for prospective and existing customers.

✅ Qualify leads, manage sales opportunities, and support customers throughout the sales journey.

✅ Work closely with Sales, Marketing, Product, and relevant teams to drive successful campaigns and customer engagement.

✅ Maintain accurate customer and sales information in the CRM system.

✅ Support continuous improvement initiatives and contribute to overall business growth.

About you

• 1 to 2 years relevant experience
• Strong client presence
• Ability to communicate verbally and in writing technical concepts to all audiences
• Fluent in English both spoken and written
• Ability to work with a virtual global team environment that contributes to the overall timely delivery of multiple projects
• Knowledge of EDI & Business Processes (AP/AR) will be advantaged.
• Experience with analysing and troubleshooting the interaction between databases, operating systems, and applications
• Experience with project management skills and tools for presentation