Customer Success Associate

YOU MUST APPLY HERE TO BE CONSIDERED: https://forms.gle/b3AmKHXj24VMcCDY6

Official JD + About us:

https://arrowheadteam.notion.site/customer-success-associate-full-time

🧑‍💻 YOUR ROLE

We’re looking for a customer-first operator who can ensure our enterprise customers have a smooth, reliable, and value-driven experience with Arrowhead’s AI calling agents.

This role is about ownership, follow-through, and trust . You’ll work closely with customers and internal teams to make sure deployments go right, issues are resolved fast, and customers genuinely succeed with our product.

Your work will involve:

• 🤝 Own customer onboarding, go-lives, and early adoption journeys
• 📞 Act as the primary point of contact for day-to-day customer communication
• 🗂 Track requirements, action items, and follow-ups to ensure nothing slips
• 📊 Monitor customer usage, satisfaction, and basic account health metrics
• 🚨 Identify issues early and coordinate with product, AI/QC, and operations teams for resolution
• 🔁 Enable customers on new features, updates, and best practices
• 📝 Capture customer feedback and represent the customer’s voice internally

🚀 Why This Role Rocks

• Real customer exposure from Day 1
• Front-row seat to how AI products are deployed in high-stakes BFSI environments
• Clear growth path into Customer Success Manager roles
• High ownership and visibility across product, AI, and leadership teams
• Work closely with a fast-moving, ambitious startup building category-defining tech

✅ QUALIFICATIONS

• 0–4 years experience in a customer-facing or customer-centric role
• Strong proficiency in English and Hindi
• Excellent attention to detail and strong follow-through
• Comfortable communicating with customers, internal teams, and senior stakeholders
• Ability to thrive in a fast-paced, in-person startup environment

Nice to have:

• Exposure to BFSI, fintech, SaaS, or enterprise customers
• Experience in customer success, account management, CX, ops, or consulting roles