Customer Success Associate

We are seeking an enthusiastic and customer-focused Customer Success Associate to join the Uphance team. This is an entry-level position ideal for fresh graduates or candidates with up to 1 year of experience. As a Customer Success Associate, you will support our customers in getting started with our software, help them resolve their queries, and ensure they have a great experience using Uphance.

Job Type: Full-Time/Remote

Responsibilities:

• Assist with the onboarding of new customers, ensuring a smooth and supportive experience.
• Handle customer inquiries and provide timely support via chat, email, and video calls.
• Build positive relationships with customers to understand their goals and assist them in achieving success with the software.
• Monitor customer engagement and usage to identify issues and improvement opportunities.
• Collaborate with internal teams (support, product, engineering) to resolve issues efficiently.
• Maintain up-to-date documentation, FAQs, and support guides.
• Collect customer feedback and share insights with relevant teams to improve our service.

Technical Requirements and Qualifications:

• Bachelors degree in Business, Communication, Computer Science, or a related field.
• 01 year of experience in a customer-facing or support role (internships accepted).
• Excellent written and verbal communication skills in English.
• Basic understanding of SaaS products or cloud-based platforms.
• Willingness to learn and grow in a fast-paced environment.
• Strong interpersonal skills and a problem-solving mindset.
• Ability to adapt to new tools, processes, and customer communication platforms.

General Requirements:

• Availability to work during customer working hours in various time zones.
• High-Speed Internet and the ability to join technical video meetings during business hours.
• Strong analytical and problem-solving skills and ability to work as part of multi-functional teams.
• Ability to collaborate and be a team player.

Why Uphance?

• Engage in Innovative Projects: Immerse yourself in cutting-edge projects that not only test your skills but also encourage exploration of new design realms.
• AI-Integrated Challenges: Take on projects infused with AI, pushing the boundaries of your abilities and allowing for exploration in uncharted territories of software design and development.
• Flexible Work Environment: Whether you embrace the digital nomad lifestyle or prefer the comfort of your own space, Uphance provides the freedom to design and create from any corner of the globe.
• Inclusive Team Environment: Join a dynamic, international, and inclusive team that values and celebrates diverse ideas.
• Collaborative Team Dynamics: Become a part of a supportive and motivated team that shares in the celebration of collective successes.
• Recognition and Appreciation: Your accomplishments will be acknowledged and applauded regularly in our Recognition Rally.

Compensation:

• Competitive salary package aligned with industry standards for entry-level roles.
• Growth opportunities within the company based on performance and skill development.

Join our team and play a key role in driving the success of Uphance's innovative solutions in the apparel management space. If you're passionate about supporting customers, learning in a tech-driven environment, and growing your career in the SaaS industry — we’d love to hear from you!