Customer Success Associate

Role Description The Customer Success Associate at Société Marocaine des Etudes - SMET will focus on supporting and engaging clients to ensure they derive ongoing value from the company’s services. This part-time, hybrid role is based in Abu Dhabi Emirate, United Arab Emirates, with a mix of on-site work and some work-from-home flexibility. Daily responsibilities include responding to customer inquiries, resolving issues in a timely manner, monitoring client usage and satisfaction, and identifying opportunities to improve the customer experience. The associate will collaborate with internal teams to relay client feedback, assist with onboarding new customers, and support retention initiatives through regular follow-up and relationship-building. The role also involves maintaining accurate records in CRM systems and preparing concise reports on customer trends and service performance.

Qualifications

• Candidates should possess skills in Customer Engagement and Customer Support to manage inquiries and build strong client relationships.
• Candidates should possess skills in Customer Satisfaction and Customer Retention to ensure positive experiences and long-term partnerships.
• Candidates should possess strong Analytical Skills to interpret customer data, identify patterns, and recommend improvements.
• Strong communication and interpersonal skills, with the ability to interact professionally with diverse stakeholders.
• Organizational skills and attention to detail, including accurate documentation and follow-through on customer requests.
• Comfort using CRM or customer support platforms and basic productivity tools (e.g., email, spreadsheets, presentation software).
• Prior experience in customer success, account management, or client-facing roles is beneficial but not strictly required.
• Ability to work effectively in a hybrid environment, manage part-time hours responsibly, and collaborate within a multicultural team.