Customer Success Associate

Customer Success Associate

(Part-Time) — TruHerd

Location: Texas (Remote with occasional travel; preference for Fort Worth or Texas Hill

Country)

Hours: ~10 hours/week (flexible scheduling)

Compensation: $15–$20/hour

Reports To: Chief Operating Officer (COO)

About TruHerd

TruHerd is a premier technology company built specifically for the exotic livestock and wildlife industry. We empower ranchers, breeders, and buyers to seamlessly list, discover, and transact on animals without having to rely on fragmented word-of-mouth networks, group chats, or traditional brokerage setups. Our platform streamlines everything from herd management and listings to post-sale transport coordination.

As an early-stage company with an active product and growing user base, our primary focus is driving user success—ensuring ranchers effectively get onboarded, list, sell, and build lasting relationships on the platform.

TruHerd is proud to be the official technology partner of the Exotic Wildlife Association (EWA).

The Role

As a Customer Success Associate, you will serve as the primary human touchpoint for our user community. From onboarding new members to assisting ranchers with listing creation, pricing, and buyer follow-ups, you will be instrumental in guiding transactions across the finish line.

Additionally, you will collect valuable field feedback to help shape future product developments.

This is a relationship-driven, phone-first position. Expect 5–10 phone calls on active workdays, alongside prompt text and email follow-ups. Rather than handling transactional support tickets, you will build authentic, trust-based relationships with industry professionals who value personal connections and clear communication.

What You'll Do

●Onboard New Users: Provide high-touch guidance during account creation, payment verification, and initial listing setups directly over the phone.

●Drive Engagement & Sales: Assist sellers with gathering high-quality photos, detailed descriptions, and market-accurate pricing; proactively follow up on stale listings and facilitate buyer-seller connections.

●Manage Relationships: Maintain regular touchpoints with a portfolio of accounts,

understanding their specific operations, seasonal needs, and inventory goals.

●Gather Insights & Feedback: Collect actionable feedback from ranchers on platform

usability and feature enhancements, communicating insights directly to leadership.

●Represent TruHerd In-Person: Attend select industry auctions, conferences, and ranch

visits to foster community connections.

Who We're Looking For

We are seeking candidates who fit either of the following profiles:

Current Student: Pursuing a degree in Animal Science, Ranch Management, Agribusiness,

Wildlife Management, or a related field, looking for hands-on operational experience in a fast-paced technology startup.

Industry Professional: A breeder, broker, trapper, ranch manager, or association member with established industry credibility, looking for flexible part-time work helping modernize exotic livestock transactions.

Qualifications & Core Requirements

●Solid understanding of exotic livestock and ranching dynamics (species, seasons,

buying/selling workflows).

●Strong interpersonal skills with high comfort conducting outgoing cold and warm phone

outreach.

●Excellent organization and tracking habits to manage multiple concurrent conversations

and timely follow-ups.

●Valid driver's license and willingness to travel within Texas as needed.

●Texas residency required.

Preferred Qualifications

●Existing professional network within the exotic livestock community (ranchers, breeders,

EWA members, auction networks).

●Familiarity with CRM systems

●Prior sales, customer account management, or brokerage experience.

Logistics & Structure

●~10 hours/week with flexible scheduling designed to accommodate class or operational

schedules.

●Remote position (phone and computer) based in Texas.

●Occasional local travel required (mileage and travel expenses fully reimbursed).

●Flexible structure: Contract, part-time employment, or academic credit internship options

available depending on candidate needs.

●Start Date: Immediate / Flexible

Why Join TruHerd?

You will collaborate directly with our founding leadership, gaining insight into startup operations and product development. Your frontline feedback will directly influence platform improvements.

As TruHerd continues to scale, this role offers real potential to grow into expanded

responsibilities.

Pay: $15.00 - $20.00 per hour

Expected hours: 10.0 – 15.0 per week

Work Location: Hybrid remote in Kerrville, TX 78028