Customer Success Associate/ ERP Implementation (Tech)

Drive end-to-end AI Powered ERP implementation for colleges and universities. This role blends project management, client success, and ERP deployment, offering rapid career growth in the EdTech SaaS domain.

Key Responsibilities

• Lead ERP rollout across admissions, fees, academics, exams, and student services and any other modules
• Conduct project kickoffs, stakeholder meetings, and training sessions.
• Requirement analysis & Configure ERP workflows as per institutional requirements.
• Coordinate with internal teams (BA, Dev, QA, Support, Data Import).
• Manage UAT, GoLive, and postdeployment support.
• Ensure timely delivery, documentation, and client satisfaction.

Desired Skills

• Strong communication & stakeholder management.
• Analytical and problemsolving mindset.
• Project management exposure (ERP/SaaS preferred).
• Proficiency in Excel, PowerPoint, project tracking tools.
• Basic SQL/database knowledge is an advantage.
• Willingness to travel for client meetings.
• Experience in Education / EdTech / ERP / SaaS domains is highly preferred.