Customer Success Associate (Night Shift Setup)

ABOUT THE ROLE

We are looking for a Customer Success Associate to support and manage relationships with employer clients, helping them achieve their hiring goals through effective account management, client support, and strategic guidance. This role focuses on driving client satisfaction, retention, engagement, and overall hiring success while maintaining strong long-term partnerships.

KEY RESPONSIBILITIES

• Employer Success and Support
• Job Posting and Account Optimization
• Client Engagement, Negotiation, and Retention
• Execution and System Discipline
• Client Relationship Management
• Customer Success and Account Support
• Client Retention and Growth
• Administrative and Operational Support

QUALIFICATIONS

• Bachelors Degree
• At least 4 years of experience in Customer Success, Account Management, Business Development, Recruitment Operations, or a high-volume customer-facing environment.
• Experience managing client relationships and delivering positive customer outcomes.
• Strong English communication skills, both written and verbal.
• Comfortable working in a fast-paced environment while managing multiple priorities.
• Experience using CRM systems, client management tools, or similar platforms.

CORE SKILLS

• Customer Success and Client Relationship Management
• Account Management and Client Retention
• Negotiation and Conflict Resolution
• Consultative Selling and Solution Recommendation
• Customer Service and Stakeholder Management
• Time Management and Prioritization
• Problem-Solving and Decision-Making
• Data Interpretation and Performance Monitoring
• Attention to Detail and Follow-Through
• Written and Verbal Communication

WORK ARRANGEMENT

• Work Location: The Curve, BGC, Taguig City
• Work Shift: US EST / Night Shift
• Work Setup: Onsite

Pay: Php30,000.00 - Php75,000.00 per month

Application Question(s):

• Years of experience in customer success, account management, business development, recruitment operations, or a high-volume contact center environment with demonstrated ownership of client relationships and outcome:
• Do you have proven negotiation skills? Briefly discuss.
• Are you comfortable discussing renewals, pricing, or service commitments, and resolving client pushback confidently and diplomatically?
• Do you have a strong ability to coordinate and manage multiple employer accounts, competing priorities, and follow-ups, and difficulties client discussions?
• Do you have experience using CRM tools to manage leads, track activities, and update prospect information? Please specify.
• Do you have experience handling objections and conducting professional business conversations with clients or employers?
• Are you comfortable working in a fast-paced, target-driven environment while meeting sales KPIs?
• Are you willing to work onsite at The Curve, BGC, Taguig City during US EST/Night Shift?
• Current/Previous Salary:
• Expected Salary:
• Notice Period:
• Reason for leaving previous/current work:
• Availability for an interview:
• Birth Date (for system validation):
• Do you acknowledge and consent to ACCPRO International's collection, use, storage, and processing of your personal data from your application and other lawful sources for recruitment purposes (including screening, verification, and endorsement to prospective employer clients), with the understanding that your data will be shared only for legitimate recruitment, retained as required by law, protected through appropriate safeguards, and processed in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), including your rights as a data subject to access, correct, object to, or withdraw consent where applicable?

Work Location: In person