Customer Success Coach

As we move on to scaling our operations. We're looking for a high-performance Health Coach for our consumers.

It is a VOICE PROCESS and WORK from OFFICE role.

What You will Do :

This is not your typical consumer assistance job. You're not just answering queries, you are becoming a weight loss coach, trusted guide, and problem-solver for people trying to transform their lives. You will be responsible for:

• Delivering white-glove support: Timely, respectful, and knowledgeable guidance via calls (80%), chats (20%), and email. Every customer should feel they're speaking to an expert who cares. No templated replies real, empathetic conversations that move people forward.

• Handling both pre-purchase inquiries (e.g., product fit, pricing, doubts) and post-purchase coaching (e.g., usage guidance, adherence, result tracking).

• Being the voice of our customers internally - sharing their needs, confusion, and feedback with the product team.

• Managing follow-ups, tracking progress, and escalating medical concerns when needed.

What Were Looking For :

Language skills: Native fluency in English and Hindi is a must. Fluency in other languages will be a huge plus.

Prior Experience: We do not have any prior experience requirement. Everyone is welcome to apply as long as they meet the following three criteria:

• Curious by default : You should want to understand the customer, the science, and the process - not just reply.

• Disciplined and reliable : You will manage daily follow-ups, health logs, calls and chats. We do not micromanage; we expect ownership.

• Quick learner : You will be trained by the best in the business. Well equip you with scripts, science, and psychology but you'll need to pick it up fast and keep evolving.

Work Schedule :

• Work Timings 9:30AM to 6:30PM
• 5 days Work from office from our office at Sakti Statesman, Marathahalli - Sarjapur Outer Ring Rd.
• 1 day remote (Saturday)
• Full-time only