Customer Success Coordinator

Role & responsibilities

• Manage and maintain relationships with assigned homeowner accounts.
• Serve as the primary point of contact for homeowner queries, concerns and requests.
• Ensure timely resolution of issues while delivering exceptional customer experience.
• Coordinate with internal teams to address operational, service and property-related concerns.
• Build strong homeowner relationships to drive engagement and long-term retention.
• Proactively monitor account health and identify opportunities to improve customer satisfaction.
• Maintain accurate records of interactions, follow-ups and resolutions in CRM systems.
• Support onboarding and ongoing account management activities.
• Work closely with stakeholders to minimize churn and improve retention metrics.
• Prepare regular reports and updates related to homeowner feedback and account performance.

Preferred candidate profile

• Bachelors degree in Business, Hospitality, Customer Service or a related field preferred.
• 2+ years of experience in customer success, account management, customer support or hospitality operations.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to manage multiple accounts and work in a fast-paced environment.
• Comfortable working remotely and independently in a fast-paced 6-day work environment.
• Proficiency in CRM tools and MS Office applications.