Customer Success Coordinator

About youX

youX is the infrastructure behind modern asset finance. Our connected platform powers compliant, seamless finance journeys for OEMs, dealerships, brokers, aggregators and lenders across Australia —processing over 1.2 million applications and $7.4 billion in finance opportunities annually, with 80+ lenders on the network.

We're on a mission to make finance simpler, smarter and more connected, and we're looking for a Customer Success Coordinator to help deliver an outstanding experience to our customers.

The Role

You'll be a trusted point of contact for a portfolio of clients, ensuring everything runs smoothly behind the scenes. From coordinating requests and managing account administration to supporting onboarding and building strong relationships, you'll play a key role in helping our customers get real, measurable value from the youX platform.

What You'll Do

• Be the day-to-day contact for a portfolio of exisiting clients, from

onboarding through to renewal.

• Build and maintain strong, trusted relationships with key stakeholders, becoming their go-to for all things youX.

• Coordinate customer requests and ensure they're resolved promptly, working closely with Product, Support and Development teams.

• Manage account administration, documentation and system updates, keeping accurate customer records.

• Support new customer onboarding and implementation activities.

• Monitor account health and activity, proactively identifying opportunities to improve the customer experience and flagging any risks to retention early.

• Help coordinate customer communications, training and product updates.

• Ensure customers receive a consistent, professional and friendly experience every time they interact with youX.

About You

You'll thrive in this role if you:

• Have experience in customer relations — whether that's customer service, customer success, account coordination or client relationship management.

• Enjoy building genuine relationships with people.

• Are highly organised and love keeping things on track, with great attention to detail.

• Have excellent written and verbal communication skills, comfortable engaging everyone from

dealership staff to CEOs.

• Are proactive, resourceful and enjoy solving problems.

• Work well independently and as part of a collaborative team — self-starter discipline suited to remote work.

• Are comfortable learning new systems and technology, including CRM platforms.

What would help your applicatation

• Experience in SaaS, fintech, banking, automotive or financial services.

• Experience in Broker, Dealer or OEM leading platforms.

• Experience using CRM platforms or customer success tooling.

• Knowledge of the Australian asset or automotive finance ecosystem.

Why youX

• Competitive salary package.

• A high-growth fintech shaping how Australia does asset finance.

• Small, sharp team where your work is visible and your voice counts.

How to Apply

Send your CV and a short note on why you're a fit to [email protected]. We review every application and will get back to you either way.