Customer Success Coordinator | Work From Home | Night Shift

We’re Hiring: Customer Success Coordinator

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

Join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role: Customer Success Coordinator
Work Arrangement: Work from Home
Location: Philippines - Pampanga (Angeles)
Schedule: Night Shift

Job Description:

Main Duties and Responsibilities:

• Efficiently managing and supporting the daily work schedule of approximately 15-20+ production team  members and 8 project managers.
• Ensures the production planner is maintained and proactively fills appointment gaps due to  customer cancellations/rescheduling to maximize capacity planning.
• Manage and supervise vehicle and equipment movement
• Working closely with the customer service coordinators to ensure the essential actions are taken to  ensure that each job is handled correctly
• Updating job tickets as necessary
• Efficiently and effectively planning routes to service calls based on availability and skill sets,  customer equipment and needs, geographical location, and latest information in the database. • Identifies issues/problems/concerns regarding production team and call-center productivity based  on continual communication and working with technicians and the call center. Informs department  Manager and/or area management of issues/problems/concerns requiring their attention and  action.
• Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness.

Qualifications and requirements:

• High School Diploma  required
• Must be able to work overtime as needed and some holidays
• High level of listening skills and positive attitude
• Ability to communicate accurately and concisely
• Must be punctual, multi-task and reliable
• Prior experience dispatching is desirable.
• Can act as a liaison between coordinators and teams to ensure proper job handling.
• Can manage and supervise vehicle and equipment movements.
• Will be updating job tickets, entering data into computer systems, and maintaining logs and records.
• Can identify and address issues related to production team and call-center productivity
• Can utilize the latest information in the database for planning and decision-making
• Able to understand and address customer needs through efficient scheduling and route planning.

Non-negotiable skills and requirements:

• Ability to communicate accurately and concisely
• High level of listening skills and positive attitude
• Demonstrated ability to manage administrative tasks efficiently
• Can work on different shift schedules
• Can work overtime, weekend schedules and holidays
• Must be willing to learn

Perks & Benefits (Work From Home):

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment

• Flexible leave credits which may be used for vacation, emergency and sick leaves

• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled  Superb and exciting Mid-Year Parties – with items to give away and cash prizes!

• Endless opportunities for career advancement

• Annual Performance Review with Salary Increase

• We set you up for success with a company-provided PC/Laptop and fiber internet connection

• Tech-on-wheels Support

• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues

• International career growth and connections

• Unlimited cash incentives for hired referrals

• Mental Wellness Employee Assistance program through Lifeworks

• In-house psychiatrist available to support employees' well-being

• Become part of the Employee Share Units program

• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

  Cloudstaff : Build Your Career, Anywhere
  Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

  Why Cloudstaff is the #1 Workplace?

  • Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
  • Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
  • Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

  **To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**