Customer Success Enablement and Effectiveness Coordinator

About the role

The Customer Success Enablement and Effectiveness Coordinator supports the development, coordination, and delivery of practical resources that help Customer Success employees perform effectively and consistently. This role provides hands-on support across enablement programs, internal communications, learning materials, customer-value-focused product resources, and AI-enabled solutions. The Coordinator works under the direction of the Enablement Program Director and collaborates with Customer Success subject-matter experts and internal partners.

Key responsibilities

• Help create, update, and maintain workshops, learning resources, playbooks, job aids, manager guides, presentations, and other enablement materials.
• Coordinate logistics for training sessions, working sessions, office hours, and related learning activities.
• Support facilitators with agendas, presentations, participant communications, materials, attendance tracking, and follow-up.
• Organize content, feedback, action items, and supporting documentation to maintain reliable enablement processes.
• Apply approved templates, standards, and workflows.
• Update resources as processes, tools, products, or team needs change.
• Support the development of resources that help Customer Success employees connect customer needs to relevant product capabilities.
• Build, format, schedule, and maintain internal Customer Success emails using an email service provider, email-building platform, or similar system.
• Use approved AI tools to support presentation development, learning content, email creation, knowledge resources, and workflow improvement.
• Maintain organized files, trackers, templates, and documentation for assigned work.

About you

• Experience creating presentations, documents, emails, training materials, or other professional communications.
• Experience using an email service provider, email-building platform, marketing automation tool, or similar system.
• Experience coordinating projects, meetings, training sessions, communications, or team activities.
• Strong attention to detail and commitment to quality.
• Strong written and verbal communication skills.
• Ability to organize work, manage deadlines, and follow established processes.
• Ability to collaborate effectively with team members and subject-matter experts.
• Willingness to learn new tools, systems, products, and business processes.
• Comfort receiving direction, asking clarifying questions, and working through changing priorities.

Benefits

• Complimentary meals while in the office
• Day 1 HMO coverage with up to two FREE dependents
• Retirement savings plan
• Leave conversion program
• Life insurance coverage
• Paid time off and company holidays
• Wellness reimbursement benefits of up to PHP 5,000 per year
• Tuition reimbursement of up to PHP 40,000 for approved education and professional development programs
• Access to learning, development, and upskilling opportunities

About us

RealPage is a global SaaS technology company that is transforming the real estate industry through innovative software, data, and AI-driven solutions. We empower our teams to think big, take ownership, and deliver meaningful results every day.