Customer Success Enablement Manager

• Join a high-growth SaaS scale-up and shape how our GTM teams learn, ramp, and perform.
• As part of the GTM Enablement team, your main focus will be Customer Success and Account Management: the teams responsible for retention and expansion.
• But enablement at Leapsome is a cross-functional job, so you’ll also support Sales and work on initiatives that span the whole GTM org.
• You’ll build enablement the way it should work in 2026, with AI at the core of how knowledge gets created, shared, and put into practice.
• Please note this opportunity is a 1-year limited contract
• Develop and run enablement initiatives that make our CS Growth and CS Care teams measurably better at driving renewals and expansion
• Build the structures (and the AI-assisted workflows behind them) that let the team scale: knowledge management, meeting formats, and initiative alignment across the GTM org
• Own onboarding for new CS hires and cut ramp time with structured, AI-supported learning paths
• Get deep into the Leapsome product and coach team members on real client calls, from call prep to feedback afterwards
• Facilitate regular team workshops and trainings, and make sure learnings show up in day-to-day customer work
• Maintain and evolve career development guidelines, skill frameworks, and organizational design across all CS levels and functions
• Own projects that carry the Leapsome culture across GTM teams and locations
• Manage stakeholders across Sales, Product, Marketing, and Ops to align on learning priorities, and jump in on Sales enablement where it moves the needle

Benefits

• Stock options: You’ll get to own a part of Leapsome via our stock option program.
• Development budget: ‍You’ll receive a yearly budget of €2,000 for professional development.
• Flexible schedule: Whenever the role allows, you’ll be able to adjust your schedule to your needs.
• Work-life balance: We want you to enjoy yours to the fullest and we respect
  your time!
• International colleagues: ‍We’re an international team and are happy to support your visa and relocation.
• Team activities & sports: We host regular team events (even remotely), and offer a sports membership.- Bonus points for HR tech or HR field experience, a solid grasp of the SaaS CS lifecycle, or account management and sales skills of your own
• Fluent written and verbal English. German is a plus
• A hands-on generalist: as comfortable facilitating a workshop as you are joining a client call, learning the product inside out, and coaching someone on how they ran the conversation
• You design learning experiences around the people using them, and you communicate clearly at every level
• You work with AI tools daily and enjoy redesigning workflows around them, whether that’s agent-supported onboarding or turning customer call insights into training content. Comfort with ops and data is part of that
• An entrepreneurial mindset: impact-driven, agile, and unfazed when priorities shift
• 5+ years in enablement, L&D, CS, Sales, or a mix. What matters is that you’ve helped commercial teams get better at their jobs
• Strong end-to-end ownership: you scope, design, execute, and maintain your projects rather than handing them off halfway