Customer Success Enablement Manager

Who you are

• The single most important characteristic we are looking for is initiative - be prepared to share previous examples or articulate suggestions for what you might bring to this role
• Charismatic, great presence, deep empathy, and sharp on the product
• Ability to understand, work with, and present to a technical audience
• Ability to deliver results in a fast-moving, highly matrixed environment
• Deep understanding of customer success and enablement strategies
• Demonstrable communication skills- specifically strong presentation skills and executive presence
• Understanding of cultural and business nuances across the EMEA region, particularly across European markets
• A team player- able to collaborate in an international, virtual team and coordinate the appropriate resources to meet varying partner requirements
• Excellent verbal and written communication skills
• 5+ years of enablement experience in the software industry, ideally supporting customer success or post-sales teams
• Industry and product knowledge is a plus
• Strong problem-solving, priority-setting, facilitation, multi-tasking, analytical, and collaboration skills
• Ability to work independently, multi-task effectively, and thrive in a fast-paced, dynamic, global environment
• Strong interpersonal skills and ability to build positive relationships across multiple teams and time zones
• Comfortable with occasional travel across the EMEA region

What the job involves

• Identity is the key to unlocking the potential of AI
• Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era
• This work requires a relentless drive to solve complex challenges with real-world stakes
• We are looking for builders and owners who operate with speed and urgency and execute with excellence
• This is an opportunity to do career-defining work
• We're all in on this mission
• If you are too, let's talk
• We are looking for a self-motivated Associate EMEA Enablement Manager to join Okta's Post Sales Enablement team, based in Dublin, Ireland
• In this role, you will become the dedicated enablement advocate for our Customer Success Manager (CSM) organization across EMEA
• This is a new role that will allow the right candidate to build Okta's first CSM-focused enablement motion in EMEA
• The ideal candidate has a proven track record of designing and delivering enablement programs across diverse, multi-cultural audiences, and will ensure that the needs of EMEA learners meaningfully shape global enablement program design
• The Associate Enablement Manager will collaborate across cross-functional teams including other enablement managers, product teams, learning and development team and content development, and will participate in day-to-day CSM Enablement activities including program prioritization and fielding requests from the EMEA CSM organization
• This role will have strong global support from content creators, curriculum developers, and learning infrastructure teams
• Successfully identify and communicate the EMEA CSM organization's technical and role readiness needs
• Understand the day-to-day of the CSM role to suggest and execute new and innovative ideas and programs for your primary stakeholder: EMEA CSM leadership
• Communicate effectively and often to ensure all stakeholders are aligned and view the enablement program as a force multiplier
• Equip Okta's EMEA CSM teams with the necessary product knowledge, skills, and processes to effectively engage with customers and drive retention and growth
• Take a data-driven and analytical approach to deciding on future initiatives, and use performance management to quantify the impact of existing programs
• Partner with other enablement team members in designing, creating, and delivering enablement programs
• Continuously engage with EMEA CSM leadership to validate and collaborate on requirements and program results
• Proactively seek input and content from CSM teams to aid in the curation of enablement programs
• Lead discovery sessions with business leaders to build and refine requirements
• Coordinate the localization and delivery of training, communications, and tooling produced by the global enablement team for EMEA CSM audiences

Benefits

• Work from home opportunities
• Health + Wellness
• Financial Benefits
• Pay + Incentives
• Time Off
• Everyday Living
• Resources