Customer Success Engineer - CDN

Role

• Customer Success Engineer - Onboarding & Tooling (CDN)

Location

• Bangalore (Hybrid)

Experience

• 5+ years

JD for reference as under:

Key Responsibilities

• Onboarding Execution & Technical Enablement
• Customer Guidance & Communication
• Process & Operational Excellence
• Cross-Functional Collaboration & Escalation Management
• Technical Breadth & Continuous Development

Core Technical Skills

• Cloudflare product foundations: working knowledge of Application Security, CDN, Zero Trust/SASE, and Network Services.
• Networking fundamentals: understanding of DNS, TLS/SSL, HTTP/HTTPS, CIDR, NAT, and BGP.
• Web security basics: familiarity with OWASP, WAF rules, OAuth, SAML, MFA, and Zero Trust principles.
• Configuration & integration: hands-on experience with the Cloudflare Dashboard, and comfort with Terraform, API-based configurations, or identity providers such as Okta, Azure AD, and SAML/OIDC integrations.
• Observability: ability to read and interpret Security Events, Logs, cURL outputs, and HAR files; awareness of common causes of 5xx/4xx errors post-onboarding.
• Scripting & APIs: ability to read and debug REST API calls; basic proficiency with Python and Bash.

Experience

• Experience in a customer-facing technical role such as Technical Support, Implementation Specialist, Onboarding Engineer, Junior Sales/Systems Engineer, or NOC/SOC analyst—or equivalent hands-on technical experience managing customer deployments. (Years of experience will vary based on Associate-level expectations.)
• Working Style
• Customer empathy: explains technical concepts without jargon; calms frustrated customers.
• Structured communication: clear agendas, concise summaries, documented next steps.
• Bias for action: progresses onboarding rather than waiting; knows when to escalate appropriately.
• Curiosity: digs into why something works and learns unfamiliar Cloudflare products quickly.
• Resilience: handles ambiguity, incomplete requirements, and changing priorities.
• Coachability: accepts feedback and improves from every onboarding engagement.
• Time management: juggles a portfolio of onboarding customers and meets committed timelines.

Communication

• Strong written and verbal communication skills. Able to document clearly, summarize concisely, and interact professionally with both technical and non-technical customer contacts.
• Regulatory & Security Awareness (Nice-to-Haves)
• Familiarity with compliance frameworks such as PCI DSS, HIPAA, SOC 2, or ISO 27001 is a plus.
• Strongly Preferred Qualifications (The "Good-to-Haves")
• Cloudflare Certifications: Existing Cloudflare certifications (e.g., Cloudflare Fundamentals, Cloudflare for Teams, or Cloudflare for Developers).
• Prior Cloudflare Experience: Direct experience onboarding or administering Cloudflare in a production environment.
• Automation Mindset: Familiarity with Infrastructure-as-Code (Terraform, Pulumi) or CI/CD pipelines for configuration management.
• AI-Augmented Workflow: Comfort using AI assistants, LLM-based tools, or scripting to accelerate routine onboarding tasks, log analysis, or documentation.
• Multilingual: Proficiency in languages relevant to the hiring region’s customer base.