Customer Success Engineer

Who you are

• The ideal candidate is hungry to learn, excited to cross-functionally collaborate, driven to deliver optimal customer experiences, and is excited to learn from and teach others
• Hightouch is still a startup, which translates to pitching in across the organization and wearing many hats as we grow
• You will be excited for an opportunity that allows you to be an important member of an exceptional company, be willing to ask questions when you’re unsure, and take initiative when you’re passionate about a topic/solution/process
• Finally, you’ll need to be a self-starter, comfortable with ambiguity, willing to challenge the status quo, and a strong team player
• Everyone at Hightouch plays an important role in our growth and this position is at the forefront of our efforts to drive an exceptional for every user
• We’re of the firm belief that keeping customers promises is how we’ll win and we’re excited for this role to play an integral part of the customer journey
• 2+ years in a customer-facing role (Note: Doesn’t necessarily need to be technical)
• Technical background either through experience or education
• Conversant in SQL or willing to learn the basics and a few more advanced topics
• Strong discovery and interpersonal skills
• Intellectual curiosity, high ambition, and humility
• Excellent verbal and written communication skills
• Ability to adapt to an ever-changing work environment
• Thorough understanding of the technology industry and its players

What the job involves

• The Customer Success Engineering role is demanding and requires strong organizational skills and an ability to multitask
• You’ll work directly with all users to ensure they can get the most value from the platform. This may include answering questions in Intercom, Slack, on the phone, or through email
• The nature of the work is technical and requires an understanding of how to read API documentation, how the standard suite of SaaS tools work (e.g. CRMs, ESPs, ERPs, etc...), and the basic building blocks of customers use data
• The Customer Success Engineering role is also designed to provide broad exposure across the organization, including tight collaboration with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations
• The role is perfect for strong team players that want to have impact across the company and with our customers

Benefits

• Hub & Remote friendly: Join our global team, either remotely or in one of our four in-person hubs. For those near a hub, enjoy complimentary lunches on Tuesdays and Thursdays
• Flexible PTO: Downtime is just as important as on time and your teammates will support you while you relax and recharge
• Core benefits: For full-time US-based employees, we cover all health benefit premiums, 80% for dependents, and life insurance
• Parental leave: We value and support the family planning process. We provide up to 16 weeks for parents
• Professional development: We support employees for all learning resources needed to grow in their role (classes, books, conferences, etc)
• Connectivity: We offer a $50 per month cell-phone or wifi connectivity stipend to all employees
• Commuter: Commuter benefits of $50 are offered to both employees who come into the offices and to remote workers working outside of their home