Customer Success Engineer

Who you are

• B.S. Computer Science or equivalent educational experience
• 5+ years of customer facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise or service provider
• Must be willing to be traveling 10%
• Strong understanding of Networking and Security fundamentals
• Experience in working with multiple Network vendors (e.g. A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks etc.)
• Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques; Superior presentation skills
• Excellent analytical & problem-solving skills, combined with the ability to provide quick resolution to problems
• Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
• One or more of the following certificates: CCIE, JNCIE or VCDX
• Experience in working for a startup company
• Working knowledge of API driven workflows and scripting languages (Python, bash, jq, graphql, etc)
• Ideal candidate will be onsite at customer location in NY

What the job involves

• As a Customer Success Engineer for our Enterprise team, you will be responsible for providing world class post-sales technical leadership to our client base and will be remote in NY/NJ area
• Providing advice and guidance as the Forwards subject matter expert to ensure successful ongoing usage and adoption of our technologies
• Taking ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures
• Walking customers through the various stages of adoption with Forwards Platform
• Working directly with our internal Product Management, Engineering, Sales and Marketing teams
• Some travel (10%)

Benefits

• We’re an agile team and early-stage company with plenty of opportunities to grow, as a company and as individuals.
• Every team member receives a compensation package that includes equity, so we can grow together.
• We offer top-grade insurance, with medical, dental, and vision benefits for you and your family.
• Vacations, holidays, family days. With no tracked time off, you can go as long as it’s okay with your manager.