i
insycle
Customer Success Engineer
Skills
CRMSalesforceHubspot
1 month ago
Share this opportunity
Share this opportunity to other talents of your network:
✓ Offer them a visibility boost with clients.
✓ Help your contacts find their next job.
Important information
Contract type:
Permanent
Salary:
$80,000 – $100,000 / year
Location:
New York, NY, USA
Work mode:
Onsite
Published on:
27 September 2026
What they need
- Insycle is looking for a Customer Success Engineer to own a portfolio of customers across onboarding, active use, and renewal, and expansion
- This is a hybrid role that relationship building, data fluency, and hands-on strategic guidance
- You’ll need to build genuine trust with customers, understand about CRM data integrity, and act as a strategic advisor, guiding customers with a hands-on approach
- This person is expected to actively drive our Data Integrity and agentic-CRM agenda inside their portfolio, moving customers from “using Insycle to clean things up” toward “using Insycle as the governed data layer behind their CRM and AI initiatives.” You’re expanding how customers understand what the product is for, and in some cases, re-selling to new stakeholders
- Drive adoption: Help customers scale from one-off cleanup to Insycle as the core, governed data layer for their CRM. Drive new use cases (additional workflows, teams, data objects)
- Optimize usage: Hands-on guidance for reviewing customer workflows and suggesting improvements. Identify inefficiencies, risks, and better ways to structure data processes
- Provide expert validation: Act as a second set of eyes on complex setups. Flag potential issues before they become problems
- Deliver high-signal insights: Share patterns and best practices seen across similar customers. Help customers understand what “good” looks like at their scale
- Support value communication: Help customers articulate impact and return on invetsment internally (time saved, risk reduced, data quality improvements). Provide clear summaries for renewals and budget justification
- Engage at key moments: New use cases, scaling usage, upcoming renewal, upgrades and downgrades, product updates, when usage drops or issues arise
- Pursue at-risk accounts: Engage non-renewing customers. Lead outreach efforts and craft targeted offers to re-engage and retain them
- Inform key stakeholders: Liaise with all stakeholders to address any gaps and ensure alignment with broader company initiatives
- Handle objections: Speak credibly to competitive objections, addressing all concerns with concrete differentiation and technical explanations
- You’ll be on the front lines of a product customers love, and you’ll help them master it. Your ideas will directly shape our processes, product, and customer experience. We’re a small team with a big mission, so your voice will matter and your work will have visible impact- Are curious but intentional. You ask great questions, form hypotheses, test quickly, and measure impact
- Are highly technical, with the ability to learn quickly and become a product expert
- Are comfortable with CRMs and data workflows (HubSpot or Salesforce), and you can troubleshoot technical issues
- Have 3+ years in Customer Success, onboarding, solutions consulting, or a similar technical, customer-facing role at a B2B SaaS company
- Are hungry to improve processes and move the company forward; you notice patterns, propose scalable fixes, and follow through
- Enjoy collaborating, stay positive and energetic under pressure, and embody being helpful in every interaction
- Have experience partnering with RevOps or data teams, acting as a hands-on strategic advisor
- Are a self-starter with a bias to action. You see what’s needed, take ownership, and create improvements without being asked
- Communicate clearly across chat, email, and Zoom with video on; you can translate complex topics into simple, friendly guidance and are comfortable communicating with various stakeholders
- Align with our mission: make working with data easy, fun, and not scary- Submit the application using the job board
- Complete the Loom video in the Application Questionnaire. The reason that we ask for a Loom video is to see how you communicate via video, because this is a key part of this role. We often communicate with customers using tools like Loom and Zoom, so it’s important that you’re comfortable communicating this way
- Application + Loom
- 30-minute Interview
- Product Exercise
- 2nd Round Interview
- 3rd Round Interview with Roleplay for Mock Kickoff
- Final Interview / Offer
- Reference Checks
Other offers great for you!
These companies are also looking for great profiles
A
Achil
Customer Success Manager – Mobilité électrique (H/F/X)
Permanent contract
Paris, France
Onsite
5 days ago
Quick apply
A
Achil
Customer Success Manager Grands Comptes (H/F)
Permanent contract
Paris, France
Onsite
2 days ago
Quick apply
C
Cherrypick
Software Engineer
Freelance
Paris, France
Hybrid
Skills
PythonNumPypandas
18 hours ago
Quick apply