Customer Success Engineer

Customer Success Engineer About Rhino.fi

Rhino.fi is a B2B stablecoin liquidity onboarding kit that unifies fragmented stablecoin flows across blockchains through a single API. With support for 35+ networks, our tools allow clients to route, bridge, convert, and settle stablecoins at scale, enabling seamless deposits and payments for fintechs, payment companies, app-chains, and other platforms.

We are a remote-first company, requiring excellent remote collaboration and communication skills. To enhance our team culture and cohesion, we host quarterly in-person team meetups at exciting global locations, combining work and leisure activities such as skiing, surfing, and more.

rhino.fi is scaling rapidly and already handles around $10bn in annualised stablecoin deposit volume. You’ll be joining a company that not only has a clear product-market fit, but also has a significant market opportunity for the taking as stablecoins move into the financial mainstream.

About the role

Rhino.fi is hiring a Customer Success Engineer to own the technical onboarding process for our rapidly growing client base (propositions, architecture, account setup, etc.), as well as managing their ongoing technical support & questions as they scale.

Rhino.fi powers some of the fastest-growing Web 3 and Web 2.5 companies that operate globally and trust us with an essential part of their stack: stablecoin deposits. To them, Rhino.fi is not just a supplier; we are a key growth partner.

This is a proactive role where you obsess over ensuring clients have the best onboarding experience possible. You own the relationships with their technical/product representatives, you own the rhino.fi documentation and developer experience. You proactively push clients to integrate, test and ensure they are set up correctly with what they need to ensure a smooth go-live experience and beyond.

Responsibilities

Developer & Partner Enablement

• Act as the primary technical point of contact for developers and partners integrating rhino.fi APIs and SDK tooling, supporting them from evaluation through to production.
• Host technical workshops, office hours, and integration deep-dives to help client engineering teams design robust flows on top of rhino.fi.
• Translate complex product and infrastructure concepts into clear, developer-friendly explanations for both technical and semi-technical audiences.
• Build and maintain sample apps, reference integrations, and starter kits to reduce time-to-first-transaction for new builders.

SaaS Integrations & Solution Architecture

• Lead technical discovery and solution design sessions to understand client requirements and propose scalable integration architectures using rhino.fi APIs and webhooks.
• Review client integration designs, SDK usage, and deployment plans, highlighting risks and best practices around performance, reliability, and security.
• Collaborate with Sales, Product and Engineering to shape integration patterns, runbooks, and internal tooling that simplify future partner implementations.
• Partner with Sales and the Customer Success team to identify technical upsell opportunities, translating client integration patterns into concrete expansion use cases.

Technical Triage & Support

• Own the end-to-end technical support experience for assigned accounts within agreed SLA/response times.
• Monitor integration and transaction health using internal dashboards and alerts, proactively engaging clients when anomalies or incidents are detected that could impact their operations.
• Coordinate incident response with the Customer Success, Engineering, Operations, and client teams, ensuring clear timelines, workarounds, and post‑incident reviews. This role includes out-of-hours on-call requirements.
• Support clients with technical workflows for refunds, reversals, and adjustments, ensuring flows align with rhino.fi’s payment and settlement architecture.
• Work closely with Operations and Finance to investigate and resolve discrepancies, edge cases, and reconciliation issues surfaced by clients.
• Manage client migrations and new product requirements when technical input is needed.

Documentation & Product Feedback

• Own key parts of developer documentation for integrations, incident handling, and refunds, keeping guides accurate, discoverable, and example‑driven.
• Capture and synthesise recurring developer questions, bugs, and feature requests into actionable insights for Product and Engineering.
• Collaborate with Growth and Marketing on technical content (guides, changelogs, integration playbooks) that supports adoption and ongoing usage.
• Represent the “voice of the developer” internally, advocating for changes that improve DX, integration reliability, and long‑term partner success.

Requirements

Experience : 3+ years of experience in developer relations, technical support, technical account management, or customer success engineering.

Crypto & Market Knowledge : Understanding of blockchain fundamentals, stablecoins, wallets, exchanges, or crypto payment flows.

Strategic & Analytical Thinking : A structured, process-driven approach to decision-making.

Relationship Building : Confident communicator who develops strong, trust‑based relationships with partners and stakeholders. You love speaking with clients over calls and IRL meetings as well as over messaging platforms.

Tools : Comfortable writing code in TypeScript. Hands-on experience with CRM tools (e.g., Pipedrive) and familiarity with data analysis tools such as Metabase and SQL.

Proactivity & Ownership : A track record of owning the developer onboarding experience.

Timezone : Based in Europe.

Language : Fluency in English is required

How to apply

If you think you are a good fit for this role, please send your CV to [email protected] .