Customer Success Executive

POSITION OVERVIEW

This position is responsible for managing the full cycle of customer service coordination, including handling customer inquiries, processing quotations and sales orders, issuing delivery orders and invoices, and ensuring all customer documents are accurate and complete. The role ensures smooth communication between customers, the Sales Team, warehouse, and logistics to maintain accurate stock allocation, timely delivery, and updated order status.

 This position also acts as a key liaison between internal departments and customers, providing timely updates, resolving issues professionally, and maintaining proper documentation to support efficient sales and delivery operations.

RESPONSIBILITY

You will play an important role in:

• Handle incoming customer inquiries professionally and efficiently.
• Provide accurate and timely information on products, pricing, stock availability, and order status.
• Process customer quotations, sales orders, and ensure all documentation is complete.
• Prepare and issue Delivery Orders (DO) and Invoices accurately.
• Coordinate closely with the Sales Team to follow up on orders, delivery schedules, and customer requirements.
• Manage and process Purchase Orders (PO) from branches and ensure correct stock allocation.
• Track order progress and proactively update customers on delivery or product readiness.
• Coordinate with warehouse/logistics for stock movement, packing, and delivery arrangement.
• Maintain proper filing and record-keeping for all sales and customer documents.
• Assist in resolving customer complaints professionally and promptly.

REQUIREMENT

To succeed in this role, we will need you to be:

• Detail-oriented, organized, and able to handle multiple tasks with tight timelines.
• Problem-solving skills and ability to respond to customer issues professionally.
• Positive attitude, proactive, and able to work independently with minimal supervision.